Itrm Ltd

Apprentice Information Communications Technician - Level 3 - Advanced (Level 3)

Itrm Ltd (Employer)

Just It Training Limited (Training Provider)

Annual wage £14,000.00
37.5 hours per week Monday to Friday 9:00-17:30
18 months (duration)
11 July 2022(start date)
Information communications technician (apprenticeship standard)
30 June 2022 (application closing date)
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Job Description

Do you have a passion for technology? Do you enjoy problem solving and making customers happy? Are you a good team player? Are you looking to work for a great local company that cares about its staff, its customers and the local community it serves? Then this could be the perfect apprenticeship for you.

Responsibilities

What will the apprentice be doing?

Learners will work alongside a team of Support Engineers in our office in Sidcup. They will be allocated a mentor who they will sit alongside and receive most of their hands-on training. They can expect to take customer calls and support them with the most basic IT troubleshooting issues initially. Learners will be supported monthly by our business coaches, have quarterly reviews involving their manager & attend 22 days of facilitated training to ensure they are fully equipped to start their career as a qualified tech professional. 

What training will the apprentice take and what qualification will the apprentice get at the end?

Learners will achieve Level 3 qualification.

They will attend 22 days of facilitated training in central London. Training sessions can be 2 days or up to 5 days in duration at any one time. 

What is the expected career progression after this apprenticeship?

After the completion of this apprenticeship, the learner can expect to follow a career path to a Level 1, Level 2, Level 3 Support Engineer, and then progress further in a Consultancy role.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Determination, Resilience, Ability to work autonomously, Willingness to learn, Passionate about technology

Qualifications Required

GCSE or equivalent English Language and Maths, plus 3 other subjects (Grade 4 or above) Essential
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