Dolphin Computer Access North Limited

Apprentice ICT Support Technician - Information Communications Technician Level 3 (1) - Advanced (Level 3)

Dolphin Computer Access North Limited (Employer)

Tdm Wyre Academy (Training Provider)

Weekly wage £161.25
37.5 hours per week Monday to Friday between 09:00 to 17:00
18 months (duration)
10 November 2021(start date)
Information communications technician (apprenticeship standard)
9 November 2021 (application closing date)
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Job Description

Looking to recruit an apprentice to join our Technical Support team, delivering first rate service and troubleshooting technical incidents. Founded in 1986 from one small office in Worcester UK, this UK-owned company has grown to become a global market leader, with more than 50 staff worldwide.


Dolphin is a world leader in assistive technology for blind, partially sighted and dyslexic people with a distribution channel in over forty countries. We are looking to recruit an apprentice to join our Technical Support team in delivering first rate service and troubleshooting technical incidents.

Main duties will involve but not exclusively include: 

  • Providing customer support, helping to resolve problem efficiently 
  • Troubleshooting hardware and software issues for the customer
  • Work with the team to support customers
  • Carrying out equipment and software installations and creating technical documentation
  • Ensure all projects are delivered and installed within the timescales set

This apprenticeship is an ideal start to your career in IT. You will work as part of a team delivering a first class, professional customer service in an office based IT Support position. Dolphin are looking for self motivated, enthusiastic and an IT Literate individual looking to start a career in IT!

If this sounds like you, then apply for this fantastic opportunity today!

Future Prospects

There is the opportunity to progress within the business on a higher level apprenticeship.

Reality Check

Can you get to the employer’s location? Dolphin Computer access are experienced Apprenticeship employers who have successfully apprenticed individuals up to the National standard and have offered full time opportunities or higher level progression opportunities at the end of the apprenticeship. The learner will be allocated a workplace mentor to support them through their apprenticeship.

Skills Required

  • Educated to at least GCSE level, including Maths and English at grades A*-C / 9-4 (or equivalent qualifications)
  • IT literate, with good working knowledge of Microsoft Office applications
  • An IT qualification would be a distinct advantage

Qualities Required

  • We are looking for people who are self-motivated, enthusiastic, and results driven
  • You should seek responsibility, demonstrate effective decision making skills and be comfortable working under your own initiative
  • You will need to be organised and methodical in your approach to work, and able to concentrate on detail, with a high degree of quality control
  • Communication and team working skills are essential
  • Be keen to learn, share your ideas and support change
  • Everyone at Dolphin is expected to work in the spirit of our ethos of inclusivity

Qualifications Required

Minimum of 4 X GCSEs grades 9-4 (A*-C) including English and Maths or equivalent qualifications.

Training Provided

Information Communications Technician Standard:

  • Qualification together with on-site training by the employer
  • For those starting at Advanced (Level 3), the expected duration would be eighteen months plus 4 months End Point Assessment Stage
  • There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship
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