Apprentice ICT Consultant - Wandsworth - 20263 - Advanced (Level 3)

Turn It On Limited (Employer)

QA Apprenticeships (Training Provider)

Annual wage £11,115.00
40.0 hours per week Monday - Friday, 8.00am – 4.30pm.
15 months (duration)
9 November 2020(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
30 October 2020 (application closing date)
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Job Description

As an Apprentice IT Consultant, you will support the IT Network Manager at a secondary school in Wandsworth to help ensure that the school improve the standard of their ICT provision and that they are enabled to deliver effective teaching and learning through ICT solutions.


Main role / responsibilities:
Customer service:

  • Be the first port of call for all your school’s ICT needs
  • Provide great communication with your schools – so they know exactly when you are coming and when your next visit is – including notice of any changes to schedule
  • Ensure that your schools are aware of and are using the customer portal
  • Ensure that your schools are aware of all of our services including installations service, training, teaching support, MIS Support & GDPR
  • Work with the school development team to ensure that the school are getting the best level of service
  • Requesting, follow up and closing quotes with adequate description and detail
  • Keeping areas of work and responsibility clean, tidy and organised
  • Ensure behaviour, including appearance and punctuality, meets standards outlined in consultant guidelines
  • Be prepared to work with young children
  • Be prepared to assist with occasional lifting of equipment during installations

Technical Responsibilities:

  • Assist with resolving technical problems as quickly as possible
  • Assist with checking network backup is working and complete a test recovery
  • Assist with on-going technical support tickets are logged and closed and TIO active alerts are dealt with in a reasonable timeframe
  • Assist with feedback to the school progress at the end of each visit
  • Assist with ensuring that all server recovery material that are required to recover server are readily available at the school and kept in a safe and secure place
  • Assist with ensuring school details are entered on the correct system and server details are kept up to date
  • Assist if technically possible, ensuring the remote log in software is installed on server and that TIO account is on the server

Quality Management:

  • Control of documented information e.g. review, amend and approve company documents relating to the role
  • Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers
  • Customer relations/satisfaction e.g. customer feedback
  • Ensure any non-conformances are reported (for any mistakes or complaints etc.)


  • To attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines
  • Ensure excellent communication with schools, manager and other team members
  • Work effectively with Team Manager to update progress, ensure best use of weekly hours and resolve or escalate any ongoing issues.
  • Complete timesheet accurately and on time via the RTS system or RTS App
  • Follow company procedures for placing orders, requesting installations and help ensure that the company are aware of any new opportunities
  • To work safely and in accordance with the company’s health & safety policy and procedures and to be aware of your health & safety responsibilities within your team 
  • To complete ad-hoc tasks as and when required to meet the needs of the business

Future Prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

  • Basic Experience & knowledge of ICT and technical issues
  • Willing and quick to learn new programs or website interfaces
  • Excellent team player
  • Excellent customer services skills

Qualities Required

  • Flexible and approachable
  • Committed to make a positive impact to your end users including teachers and pupils
  • Adaptable and able to cope with change including travel to a variety of schools
  • Able to work independently and good at planning and organising your own time

Qualifications Required

5 GCSE's or equivalent including Maths and English at grade C/4 or above.

Training Provided

You must be dedicated to learning and delivering the TIO support service in a manner that embraces our company values. It is your job to help facilitate communication between your school and TIO and keep up to date with what services TIO can offer.

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required
  • BCS Award in Coding and Logic
  • BCS Award in Business Processes
  • Microsoft Technology Associate Networking Fundamentals
  • BCS Award in Mobile and Operating Systems
  • BCS Award in Cloud Services
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