Apprentice Housing Solutions Officer
Sheffield City Council
SHEFFIELD CITY COUNCIL
Housing Solutions Officer Apprentice located in Howden house
As our Apprentice you will have the opportunity to learn on the job, get practical experience and training in a team environment while studying towards a recognised qualification.
During the apprenticeship you will develop skills to:
- Interview clients, undertake housing need and homeless assessments within statutory and policy frameworks, provide advice, ongoing support and maintain client contact
- Carrying out home visits or visits to hospitals and other relevant sites
- Preventing homelessness, hospital admissions and delayed discharges from a range of supported and institutional accommodation and care
- Collect information relating to applications from a variety of sources
- Progress cases, from application to final outcome and evaluation and the collection of any additional required information from a range of sources
- Provide information on all available housing, support and other related services
- Make decisions within legal and policy frameworks
- Assist clients to access specialist support services as required (for example, advocacy services, tenancy support, equipment and adaptations, city wide alarms)
- Arrange interim accommodation with the Interim Accommodation Team where required
- Respond to customer queries and/or complaints
- Respond to telephone, mail and electronic enquiries
- Develop links with partners and across Housing Solutions Service
This is a fantastic opportunity to start your career in housing. As a council employee, you will get a range of benefits such as flexible working, training/development opportunities and good working conditions.
We would love to hear from you if you are enthusiastic, willing to learn, computer literate and have good communication skills.
Who should apply?
Do you answer yes to the following questions? If so get in touch!
- Are you committed to working hard to support our team and gain your apprenticeship qualification?
- Do you have a good standard of written and spoken English?
- Are you reliable, keen to learn and able to work in a team?
- Are you computer literate with some knowledge of Microsoft Office?
We particularly welcome applications from Men, Women, Gender Neutral, Black and Ethnic Minorities, Disabled Candidates and Older People as they are under-represented in this service.
We are committed to safeguarding and promoting the welfare and safety of children and vulnerable adults and expect all staff to share this commitment. All successful candidates will be required to complete an Enhanced Disclosure and Barring Service Check.
We are committed to fairness and social justice and welcome applications from everyone. We value our diverse workforce and aim to work together to make the most of our differences. Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
Potential for further employment for the right candidate.
The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates
- Proactive problem solving approach to work
- Customer and service focus, including an understanding of and respect for the needs and aspiration of groups of service users
- Good organisational skills
- Numeracy skills
- Ability to work under pressure and sustain motivation when faced with difficulties
- Ability to work as part of a team and create, maintain and enhance constructive working relationships with staff and other organisations
- The ability to meet deadlines
- Ability to interpret and follow procedures, policies and legislation
- Ability to communicate both verbally and in writing
- Collaboration: working with others, both internally and through partners, harnessing different skills, experience and perspectives to achieved shared commitment to service delivery
- Communication: Clear about priorities, communicates directly and honestly and promotes understanding, invites participation and seeks feedback
- Innovation: Positively seeks to do things better. Participates in opportunities, challenges and changes
- Ensuring fairness: Understands and works to the values set out in the Corporate Plan, values people as individuals, show respect and positive regard for others
GCSE or equivalent maths and English grades A - C/7-4.
Housing / Property Assistant Level 2 Apprenticeship Standard
Functional skills to level 2 if required
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