Harbour Hospital

Apprentice Hospital Administrator - Advanced (Level 3)

Harbour Hospital (Employer)

Qube Learning (Training Provider)

Weekly wage £155.63
37.5 hours per week Shifts to be confirmed.
15 months (duration)
14 October 2020(start date)
Business Administrator (apprenticeship standard)
7 October 2020 (application closing date)
Register interest

Job Description

To contribute to the smooth running of the patient administrative process throughout the patient journey. Ensure the BMI best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.

Responsibilities

An exciting opportunity has been made available for an Apprentice Administrator at one of our private BMI Hospitals. The successful candidate will complete a Level 3 Business Admin qualification with Qube Learning whilst working full time at the hospital.

Duties of this role include:

  • To contribute to the smooth running of the patient administrative process throughout the patient journey. Ensure the BMI best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff. All patient queries are dealt with efficiently and professionally.  
  • First point of contact for all persons attending the hospital, including patients, staff, visitors, Consultants, contractors
  • Day to day management of the referrals from the Referral Management Centre, including triage and adherence to the 18-week Referral to Treatment within set timescales and management of SPOT contract patients
  • Timely resolution to clinic change requests disseminating information to relevant colleagues and consultants
  • Ensure that all revenue is captured accurately
  • To work towards a level competency in the use of the switchboard, ensuring quick and effective placing of incoming and outgoing calls, observing the company’s policies on confidentiality. Making full use of internal communication systems i.e paging system

Key Performance Indicators:

  • Support the Department in Achieving Patient Satisfaction/Quality Health Targets
  • Duplicate patient numbers Target
  • Supporting the Department in Achieving a Card Swipe Compliance Target
  • Billing accuracy - keying all revenue within best practice guidelines
  • Daily clearance of Daily Variance Reports
  • 100% compliance to e-learning and mandatory training
  • Compliance to internal and external audits standards

Future Prospects

  • Permanent position available for the right candidate

Reality Check

  • Whilst in this role, you will also study for a Level 3 Business Administrator qualification with support from our experienced teams - giving you the practical skills and expertise to excel in your career along with a provision of time for off the job learning and education time in order to  complete the Level 3 Business Administration Qualification that is attached to the position, as such the post holder must be able to work a minimum of 30 hours in order to be considered for this post

Salary & Benefits:

BMI Healthcare offer competitive starting salaries alongside access to a wide range of employee benefits, including:

  • BMI Healthcare Private Medical Insurance
  • BMI Pension Scheme
  • 25 days holiday per annum increasing with long service
  • Enhanced Maternity, Paternity & Adoption Leave
  • Market leading learning and development, including free courses and industry recognised qualifications
  • Nationwide Gym discounts & Online Fitness Classes
  • BMI Staff Health Checks
  • Blue Light Discount Card for 1,000s of nationwide discounts and exclusive offers
  • Cycle to Work and much more!

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Proficient in the use of a PC, including the use of software and systems
  • Basic financial awareness
  • Organisation skills and multitasking skills required
  • Interpersonal skills
  • Communication skills
  • Desire to learn and develop skills
  • Good problem-solving skills with the ability to come up with solutions

Qualities Required

  • Ability to stay calm under pressure
  • Tactful and diplomatic
  • Customer focused
  • Willingness to us own initiative and make decisions based on the protocols set down, and in line with BMI Healthcare policies and processes

Qualifications Required

  • Good written and spoken English
  • Maths & English GCSE at grades 7 - 4/A - C or equivalent functional skills level 2

Training Provided

  • Business Administrator Level 3 Apprenticeship Standard
  • Maths and English Functional Skills
Register interest

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