Apprentice Helpdesk Engineer - Advanced (Level 3)

Open Network Services Limited (Employer)

Baltic Training (Training Provider)

Annual wage £8,775.00
37.5 hours per week Monday - Friday, 09:00 - 17:00
15 months (duration)
14 December 2020(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
11 December 2020 (application closing date)
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Job Description

Open Network Solutions are a network infrastructure company, offering a variety of services, including Network Security, Telecoms and VOIP. For the right person, there is the opportunity to secure full time employment and progress to higher level qualifications.


Typical roles and responsibilities include (but are not limited to):

  • Taking customer calls and logging them onto the company CRM system
  • Supporting all customer in a professional manner
  • Understand priorities and timescales to maintain customer satisfaction
  • Troubleshooting any arising issues through the IT helpdesk and CRM system
  • Reviewing own work to ensure it meets all applicable technical and operational standards
  • Be able to work as a part of a team to deliver accurate resolutions
  • Full support and guidance will be provided by both the employer and training provider throughout the apprenticeship

Future Prospects

  • There are career progression opportunities available upon completion of the programme
  • You, along with your employer, may progress to a Level 4 programme, and take your training even further

Skills Required

  • A passion for IT
  • Basic knowledge in Hardware and Software
  • Able to work to deadlines

Qualities Required

  • Confident with communicating over the phone
  • Can use own initiative to overcome problems
  • Can comply with Health and Safety standards

Qualifications Required

  • A minimum of Grade 4/C in maths or equivalent is required for this role

Training Provided

  • Infrastructure Technician Level 3 Apprenticeship Standard
Register interest