Apprentice Helpdesk Engineer - Advanced (Level 3)

Open Network Services Limited (Employer)

Baltic Training (Training Provider)

Annual wage £8,775.00
37.5 hours per week Monday - Friday, 09:00 - 17:00
15 months (duration)
9 November 2020(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
6 November 2020 (application closing date)
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Job Description

Open Network Solutions are a network infrastructure company, offering a variety of services, including Network Security, Telecoms and VOIP. For the right person, there is the opportunity to secure full time employment and progress to higher level qualifications.

Responsibilities

Roles & Responsibilities:
Typical roles and responsibilities include (but are not limited to):

  • Taking customer calls and logging them onto the company CRM system
  • Supporting all customer in a professional manner
  • Understand priorities and timescales to maintain customer satisfaction
  • Troubleshooting any arising issues through the IT helpdesk and CRM system
  • Reviewing own work to ensure it meets all applicable technical and operational standards
  • Be able to work as a part of a team to deliver accurate resolutions
  • Full support and guidance will be provided by both the employer and training provider throughout the apprenticeship

Future Prospects

  • There are career progression opportunities available upon completion of the programme
  • You, along with your employer, may progress to a Level 4 programme, and take your training even further

Skills Required

  • A passion for IT
  • Basic knowledge in Hardware and Software
  • Able to work to deadlines

Qualities Required

  • Confident with communicating over the phone
  • Can use own initiative to overcome problems
  • Can comply with Health and Safety standards

Qualifications Required

  • A minimum of Grade 4/C in maths or equivalent is required for this role

Training Provided

  • Infrastructure Technician Level 3 Apprenticeship Standard
  • https://www.balticapprenticeships.com/apprentices/infrastructure-apprenticeships/infrastructure-technician
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