Superdrug Stores Plc

Apprentice Healthcare Adviser (Customer Service)


Superdrug Stores Plc

Training Provider:


Weekly wage £168.00
30.0 hours per week Shifts TBC
duration: 13 months
start: 24 October 2019
Intermediate(level 2)
Customer service practitioner (apprenticeship standard)
18 October 2019 (application closing date)
You want to shine! And you want to do it with one of the best loved names on the high street. You might not have retail experience. But, just like us, you like people.


What is a Healthcare Apprenticeship?

It’s about learning on the job, working in our pharmacy as a full time team member, helping with every aspect of creating a great customer experience and learning about how a pharmacy retailer operates their business. 

What’s the deal?

You will work 30 hours a week on a 13 month contract, earning from £5.60 per hour dependent on location. That’s £168 a week!

What will it look like?

You will work with the team in store helping and serving customers, giving appropriate advice on products, ensuring shelves are stocked and the store is welcoming and attractive. It will include-

  • Understanding what the Superdrug customer wants
  • Demonstrating exceptional customer service
  • Understanding the business and maintaining the brand reputation
  • Resolving customer queries
  • Using knowledge to promote products to customers
  • Ensuring our customers are given the correct advice on medication
  • Supporting promotion changes and stock rotation
  • Understanding how to increase sales through product placement
  • Adhering to all policies and procedures
  • Supporting store delivery of KPIs

During your Apprenticeship you’ll also receive a staff discount and loyalty card that gives you up to 30% off products and services in store and also includes a loyalty points scheme. This is as well as online access to discounts and cash back with other retailers, all subsidised by Superdrug. As an Apprentice, you can also apply for an Apprenticeship NUS card, which gives 10% discounts at participating outlets!

Future Prospects

We will support and guide you through your Apprentice journey; develop your confidence, customer service, pharmacy product knowledge, commerciality and team skills and look ahead to see where you can progress.

Reality Check

The Apprenticeship National Minimum Wage guide (ANMW):

Skills Required

  • Strong literacy and numeracy skills to enable you to complete a Customer Service Practitioner Level 2 Diploma Apprenticeship
  • Confident communicator
  • Excellent people skills
  • Adaptable with a positive attitude to learning and working

Qualities Required

You should apply for this role if you:

  • Are confident working with people
  • Are hardworking and looking for variety and a fast paced working environment
  • Quick thinking
  • Want to develop new skills
  • Are a real team player
  • Have a strong work ethic and flexible approach
  • Have an interest in pharmacy retail business
  • Are ambitious and keen to progress
  • Are committed to achieving your qualifications
  • Keen interest in retail pharmacy business

Qualifications Required

 You qualify if:

  • You have a minimum of Grade C/4 GCSE (or equivalent) in English and maths
  • Aged 16 or over
  • You are not currently at college or 6th form and are available for full time shifts
  • You haven’t completed a Customer Service apprenticeship before
  • You are eligible to work in the UK

Training Provided

Your HABC Level 2 Customer Service Practitioner Diploma will be delivered on site within your store where you will be supported throughout.

During the 13th month of your contract you will take part in an end assessment with an independent Assessor, which includes an observation of your ability, a discussion around your experiences and a multiple choice written test.

Our Apprenticeship is a nationally recognised qualification and demonstrates that you have the skills and knowledge needed to do the job effectively.

What will you get?

You will work through a programme of learning with the support of an Assessor and your Manager over a 13 month period, all done on site, so no college days!

On completion of your Apprenticeship you will receive:

  • A nationally recognised qualification - Customer Service Practitioner Level 2 Diploma
  • A pharmacy counter level 1 qualification
  • An in depth knowledge of the products we sell
  • Fantastic customer service skills
  • Increased confidence and ability in dealing with the public
  • Insight in to how a retail pharmacy business operates
  • Functional Skills in maths and English if required
Apply now