Apprentice Field Support Technician (Unified Communications Level 3) - Advanced (Level 3)

BT (Employer)

Bt (Training Provider)

Annual wage £16,422.00
37.5 hours per week Shifts to be confirmed
18 months (duration)
1 December 2020(start date)
Unified Communications Technician (apprenticeship standard)
Digital (route)
11 October 2020 (application closing date)
Register interest

Job Description

You will be working in the field day-to-day and will attend customer sites to help with installations where engineering support is required. You will make sure services and solutions are set up and optimised for customer use. You will make recommendations on new solutions and may even, where appropriate, sell them to the customer.


Duties Include:

  • Attend customer sites to help with installations where engineering support is required to set-up, install, and carry out non-complex and simple repairs or perhaps just talk through ideas and problems connected to the BT portfolio
  • Basic Install, commission and maintenance of customer equipment transmission to meet customer requirements
  • Fibre Optic testing PSTN, and Power Installations, including providing support to any other Ops Support Team on Customer’s existing technical set-up and will have the awareness and appropriate understanding to recommend solutions, products and services to improve their service
  • How to set up BT Apps and services for the customer on their devices

Future Prospects

  • Ability to assimilate into a permanent role with the BT Group on completion of the apprenticeship

Reality Check

  • Are you willing to learn new skills quickly and have an impact on real life solutions?

Skills Required

  • Bold decision maker        
  • Customer champion 
  • Inspiring communicator                            
  • Solution focused                                         
  • Collaborative partner                                
  • Change agent                                
  • Commercial thinker

Qualities Required

  • Willingness to learn and be trained
  • Ability to use own initiative to solve business problems
  • Organised
  • Adaptable
  • Logical

Qualifications Required

  • You will need to achieve (or be on course to achieved) a minimum of 4 GCSEs at grades 9-4 (A*-C) including English and maths 
  • Equivalent qualifications are accepted
  • Please note: All of our apprentice schemes are subject to eligibility criteria

Training Provided

  • Unified Communications Technician Level 3 Apprenticeship Standard
Register interest


About the employer

From broadband and TV to mobile, BT is driven by the exhilaration of building an ever-growing range of services that help millions of customers get more out of life, every day.

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