Romero Insurance Brokers Ltd

Apprentice Development Coordinator


Romero Insurance Brokers Ltd

Training Provider:


Weekly wage £136.50
35.0 hours per week Monday - Friday 9.00am - 5.00pm with 1 hour for lunch
duration: 16 months
start: 17 January 2020
Intermediate(level 2)
Customer service practitioner (apprenticeship standard)
3 January 2020 (application closing date)
Apprentice Development Coordinator based in Leeds. We offer the world’s most flexible and comprehensive booking protection. This gives you the freedom to sell and market your experiences with the full confidence that your customer’s can afford peace of mind that if life happens they won’t lose their money.


Working closely with the broking and sales and marketing team you will administer a portfolio of client Insurance programs handling a range of commercial business.

Duties will include:

  • Prospecting - (obtaining new prospects)
  • Market Research 
  • Administration duties for new business accounts
  • Preparing new business quotes
  • Processing all new business paperwork in accordance with Romero procedures and service standards
  • Keeping abreast of market conditions and developments
  • Handling and responding to requests quickly, efficiently and accurately 
  • Produce and issue policy documentation
  • Building up detailed knowledge about the company's products
  • Treat customers fairly at all times having assessed their specific needs 
  • Understanding and maintaining a good working knowledge of the rules and compliance procedures of the FCA
  • Ensure that you conduct yourself in accordance with FCA rules and guidelines as issued by the company

Future Prospects

To continue onto full time employment. 

Skills Required

  • Must have good communication and customer service skills

Qualities Required

  • Compliance with Romero procedures
  • Complaints and Complaint procedure
  • Innovation/problem solving
  • Quality of Client Files/Computer Records
  • Clarity of Paperwork/Completed Paperwork
  • Maintenance of Company Service Standards

Qualifications Required

No formal qualifications required. 

Training Provided

  • Intermediate level 2 Apprenticeship in Customer Service, including NVQ and functional skills maths and English
  • Work based learning