Acturis Limited

Apprentice Desktop Support Analyst - Advanced (Level 3)

Acturis Limited (Employer)

Gk Apprenticeships Limited (Training Provider)

Annual wage £18,000.00
40.0 hours per week Monday to Friday: 9.00am – 6.00pm
24 months (duration)
30 June 2022(start date)
IT solutions technician (apprenticeship standard)
Digital (route)
2 positions available
22 June 2022 (application closing date)
Register interest

Job Description

Acturis are looking for an Apprentice Desktop Support Analyst to join their team! You will work across a broad range of technologies and liaise across multiple areas of the business to support incidents, problems and requests. Responsible for first line support and answering IT requests and explaining solutions in technical and nontechnical terms.

Responsibilities

GK Apprenticeships are recruiting on behalf of Acturis Ltd who are the UK’s leading Software-as–a-Service provider for general insurance, we know a thing or two about making markets tick. For the last 20 years, working with brokers, insurers and MGAs, we’ve helped create and shape the market of today. And together with our partners, we’re creating the market of tomorrow.

Acturis are looking for an Apprentice Desktop Support Analyst to join their team! You will work across a broad range of technologies and liaise across multiple areas of the business to support incidents, problems and requests. Responsible for first line support to involve answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms.

As 1st line Apprentice Desktop Support Analyst you will work in our Network Operations Centre (NOC) where you will:

  • Be the first point of contact for all inbound internal colleague calls / in person requests and tickets logged in our service desk system
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
  • Assist in monitoring and maintaining services central to PC support e.g. Antivirus systems, Windows updates, windows deployment, device use etc
  • Escalate Tickets and issues to appropriate engineers
  • Unlock accounts in Active Directory and perform other tasks in Active Directory
  • Using predefined processes, process new joiners and leavers

Technologies you will be using and maintaining include:

  • Microsoft System Centre Configuration Manager
  • Microsoft Deployment Toolkit
  • Microsoft Server 2016 and Windows 10
  • Atlassian products (Jira Service Management, Confluence)
  • Networking: Cisco Switches, Switches, DHCP, TCP/IP, DNS, Wireless WAN

Future Prospects

Possible progression to:

  • Role in first line desktop support
  • Desktop Support Analyst
  • System Support Analyst

Skills Required

The successful candidates for the role of IT Support Analyst role at Acturis will have the following attributes:

  • First-rate problem solving ability
  • Excellent communication skills
  • Client focused with an ability to build relationships with customers
  • Logical, well organised and practical
  • Confident and eager to learn
  • Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts

Qualities Required

  • Reliable
  • Problem solver
  • Team player
  • Organised
  • Analytical
  • Creative
  • Logical, well organised, and practical
  • Confident and keen to learn
  • The ability to work well as part of a team, seamlessly collaborating with others
  • Ability to build relationships

Qualifications Required

The successful candidates will have the following qualifications:

  • Excellent A-levels or equivalent qualifications in any STEM subject
  • Excellent GCSEs or equivalent qualifications, ideally including an A/9 in maths

Training Provided

Training to be provided:

  • Level 3 IT Solutions Technician Apprenticeship Standard

Develop, implement and maintain complete IT solutions, including their hardware infrastructure (such as servers and networks) and software (such as operating systems, middleware and applications). 

Register interest

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