Apprentice Defence Support Technician - Advanced (Level 3)

BT (Employer)

Bt (Training Provider)

Annual wage £16,422.00
37.5 hours per week Days and shifts to be confirmed.
24 months (duration)
1 September 2021(start date)
Information Communications Technician (apprenticeship standard)
5 positions available
30 June 2021 (application closing date)
Register interest

Job Description

As an IT Support Technician, you’ll be helping to support the build and delivery of new services and technologies into "live" operational environments. This is a fantastic opportunity, apply now!

Responsibilities

As an IT Support Technician, you’ll be helping to support the build and delivery of new services and technologies into "live" operational environments.

  • Supporting our business customers both big and small, your role will be to provide 2nd line delivery, request fulfilment, implementation and investigations for a wide range of solutions, such as data, voice, security and customer applications
  • We’ll be counting on you to provide amazing customer support, when the requirements from our customers are more complex than usual
  • You’ll work with lots of different teams, inside and outside BT
  • You’ll need to have strong communication skills and be able to build relationships with stakeholders and customers quickly, making sure everyone you work with has a great experience
  • You’ll also need to be organised, keeping on top of all your different projects and deadlines

This may seem challenging but don’t worry, our team is comprised of Subject Matter Experts who you’ll get to learn from every day and bring you up to speed.  By the end of your apprenticeship, you’ll have strong technical skills and be able to help the business make decisions in a really critical role.

Future Prospects

Ability to assimilate into a permanent role with the BT Group on completion of the apprenticeship.

Reality Check

Are you willing to learn new skills quickly and have an impact on real life solutions?

Skills Required

  • Bold decision maker
  • Customer champion
  • Inspiring communicator

Qualities Required

  • Solution focused        
  • Collaborative partner
  • Commercial thinker
  • Change agent

Qualifications Required

  • You’ll need to achieve five GCSEs at grades 4–9 (GCSE C or above) including English Language and maths, or equivalent qualifications
  • Please note all of our apprenticeships are subject to eligibility criteria

Training Provided

As an IT Support Technician, you’ll study for:

  • Level 3 apprenticeship, Information Communication Technician

Your apprenticeship scheme will last 24 months and 20% of your working hours will be dedicated to studying.

Register interest

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