The You Trust

Apprentice Debt Adviser - Advanced (Level 3)

The You Trust (Employer)

Csa (Training Provider)

Annual wage £20,500.00
37.5 hours per week Mon-Fri 9am -5pm (Flexibility required based on clients needs)
18 months (duration)
8 November 2021(start date)
Debt adviser (apprenticeship standard)
5 November 2021 (application closing date)
Register interest

Job Description

The Apprentice Debt Adviser helps people in Portsmouth & those PCC Residents who live in Leigh Park and Wecock Farm to solve their problems. This is a client facing role which also works alongside the Debt Relief Order Intermediaries to help VIVID Tenants who have been referred for assistance for Debt Relief Order and Bankruptcy applications.

Responsibilities

What I do/do with others

The Debt Adviser will work with team members and clients of Advice Portsmouth and VIVID Tenants to deliver the Purpose:

“Give me the right advice and appropriate support to help me solve my problem”

  • I deal professionally with all enquiries from team members and clients.
  • I provide, with support of my colleagues what matters to the client by phone, email, face to face, virtually and by webchat.
  • I supports, with support of my colleagues, clients by listening to what they tell me about the help they need, acting on that and taking responsibility for helping them to solve their problems. (Duty 2)
  • I build, with support of my colleagues, trust with clients so I understand their issues and goals and what matters to them.  (Duty 2)
  • I take as long as is necessary to understand the client and the help they need and support them, with support of my colleagues,  where needed through written or online information. (Duty 4)
  • I recognise and value the capabilities of clients and focus on helping them, with support of my colleagues,  to build their independence and self reliance. (Duty 3,10)
  • I work with team members to provide broad and timely administrative support where needed. (Duty 5)
  • I provide the right level of administrative support to meet the needs of my colleagues and the client. (Duty 5)
  • I take responsibility for continuously building my skills, experience and knowledge. This includes the people skills I need to ensure I am effective.
  • I learn the Frontline Advisor role from the ground upward and ensure I complete all relevant apprenticeship training and learning within social welfare law. (Duty 1)
  • I use the expertise of others as required to help me learn and improve
  • I work closely with other members of the team, and offer support to others to help them learn and solve client issues. (Duty 6)
  • I use data and client based measures to constantly learn and improve my work. (Duty 8)
  • I identify and work collectively with the team to remove barriers that affect our ability to deliver against the Purpose (Duty 9)

Future Prospects

The possibility of a permanent position on complation of the Apprenticeship

Skills Required

  • Good knowledge and understanding of Microsoft Office products including Outlook, Word and Excel.
  • Able to use a case management system and write well structured case notes
  • Communicates clearly, politely and effectively, both verbally and in writing
  • Excellent team working skills
  • Able to work under pressure and meet deadlines
  • Able to deal with clients tactfully and sensitively
  • Able to maintain confidentiality at all times
  • Excellent active listening skills
  • Good knowledge of the local Portsmouth community and the resources available to people

Qualities Required

  • Values and respects individuals and promotes diversity and equality
  • Able to work flexibly to meet the needs of the clients which includes evenings, weekends if required and in various locations across Portsmouth

Values

  • I am person centred, understanding what matters to people and how they wish to be assisted.
  • I am trustworth.  I do not let people down.  I do what I say I will when I say I will.
  • I pursue excellence in every aspect of my work. 
  • I am creative in my work with colleagues and clients, open minded to change and flexible about when, where and how I work
  • I never use the word ‘can't’.  The only word I ever use is ‘how’?   How will I do what matters for local people?

Qualifications Required

  • GCSE English and Maths Level 4 (Grade C) or above

Training Provided

  • The successful candidate will complete a Level 3 Debt Adviser Apprenticeship. This will include Functional Skills in Maths and English if these qualifications or equivalent have not previously been achieved
  • The Apprenticeship will be delivered by the Credit Services Association and includes  workshops every other month
Register interest

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