Trilogy Freight Limited

Apprentice Day Office Customer Service Clerk (35293) - Advanced (Level 3)

Trilogy Freight Limited (Employer)

The Growth Company Limited (Training Provider)

Annual wage £11,700.00
37.5 hours per week Monday – Friday 09:00-17:00
18 months (duration)
6 June 2022(start date)
Customer service specialist (apprenticeship standard)
27 May 2022 (application closing date)
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Job Description

A fantastic opportunity is available at Trilogy Freight in Slough. This is a great role in which to build and develop first rate customer service skills and experience, making a valuable contribution to the team.

Responsibilities

What will the apprentice be doing?

• Managing freight bookings
• Build and maintain exceptional working relationships with customers & 3rd Party suppliers
• Manage filing systems
• Account Management duties as the role progresses
• Look after the drivers paperwork – ensure it is filed correctly and retrievable when required
• Handle any issues that may arise.
• Dealing with telephone and email enquiries

What training will the apprentice take and what qualification will the apprentice get at the end?

Full apprenticeship training provided, working towards an Advanced  Level Apprenticeship gaining a Level 3 qualification in Customer Service

What is the expected career progression after this apprenticeship?

Possible progression within the company and progression onto the next level apprenticeship.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Team working

Qualifications Required

GCSE or equivalent English (Grade A-C/9-4) Essential
GCSE or equivalent Maths (Grade A-C/9-4) Essential
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