Apprentice Customer Support Representative - Intermediate (Level 2)

Copart Europe Limited (Employer)

Paragon Training Academy Ltd (Training Provider)

Weekly wage £356.40
40.0 hours per week Monday to Friday, shifts to be confirmed.
12 months (duration)
6 September 2021(start date)
Customer service practitioner (apprenticeship standard)
4 positions available
31 August 2021 (application closing date)
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Job Description

A dynamic, people focussed, muti-national business that has wide ranging career and personal development opportunities. Apply today!

Responsibilities

Main Duties & Responsibilities

  • Consistently deliver an excellent Customer Experience to the highest standards for both internal and external customers in line with Service Level Agreements
  • Meet all required quality standards to ensure Operational Excellence
  • Ensure all data entry and administrative work is carried out accurately and in a timely manner
  • Maintain and update company systems to ensure queries are progressed and answered in timely manner
  • Efficiently handle incoming and outgoing phone calls to ensure delivery of excellent customer service to all of our customers
  • Build sustainable relationships through open and interactive communication with internal and external stakeholders
  • Actively look for ways to improve the CSC service and your own personal performance, sharing any ideas with your Team Leader to the benefit of the wider CSC team; celebrate successes together
  • Promote good teamwork and overall team performance by supporting colleagues when required
  • Logical approach to processing your workload whilst multi-tasking to ensure efficiency of service

Future Prospects

Opportunities to progress into other business areas such as motor engineering, management and leadership roles, finance and accounting, IT, HR, claims settlement and operations.

Reality Check

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Excellent customer service skills, ability to identify customer needs, clarify information, provide suitable solutions
  • A true team player
  • Ability to multi-task and prioritise workload
  • Time management skills
  • Excellent attention to detail
  • Strong communication and interpersonal skills
  • Excellent data entry and keyboard skills
  • Microsoft Office skills (Outlook, Excel and Word)
  • Have the ability to work under pressure and be adaptable
  • Previous experience in a Call Centre based in Customer Services is desirable but not essential
  • Basic knowledge of motor vehicles is desirable but not essential

Qualities Required

  • Self-motivated & keen to learn and develop
  • Well-presented and able to demonstrate a professional, friendly, positive attitude

Qualifications Required

No entry requirements for this position.
 

Training Provided

Paragon Skills is a leading national Apprenticeship training provider supporting over 4,000 learners through their training, and 1,500 organisations to consistently deliver high quality Apprenticeships across their businesses. Paragon Skills achieves some of the highest success and achievement rates in the industry. Its extensive experience across multiple specialisms has contributed to an overall achievement rate of 71.4% (2018/19) exceeding the national average of 65.6%, and an Ofsted Grade 2 Good rating.
On completion of this 12 month apprenticeship you will have achieved: Level 2 Customer Services Practitioner
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