Hanley Payments Limited

Apprentice Customer Success Administrator - Advanced (Level 3)

Hanley Payments Limited (Employer)

The Development Manager Ltd (Training Provider)

Annual wage £13,687.00
37.5 hours per week Monday to Friday Shift TBC
18 months (duration)
6 June 2022(start date)
Digital support technician (apprenticeship standard)
Digital (route)
27 May 2022 (application closing date)
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Job Description

Are you interested in Software, technically minded and have exceptional customer service skills? If so, this opportunity could be perfect for you. Hanley Payments are looking for an Apprentice Customer success Administrator to support their clients using the automated accounting software and troubleshooting any issues clients may have.


What will the apprentice be doing?

Your duties will include: Support clients with questions on their software Support onboarding new clients Support new and existing clients with Software Implementation Provide software utilisation guidance to clients Be the voice of the customer Communicate product enhancements, describing the client benefits, competitor landscape, operational support/implementation and future developments Operate as an effective part of a team of product experts becoming a pivotal contact for product knowledge

What training will the apprentice take and what qualification will the apprentice get at the end?

Digital Support Technician Level 3 Apprenticeship Standard:

Qualification together with on site training by the employer.

  • For those starting at Advanced (Level 3), the expected duration would be 15 month plus 3 months End point assessment stage)
  • There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship

What is the expected career progression after this apprenticeship?

Opportunity for a full time permanent role for the right candidate on completion of the apprenticeship and/or progress onto a higher level apprenticeship.

Reality Check

● Can you get the location of the employer? ● Do you have excellent customer service skills?

Skills Required

Customer care skills

Qualifications Required

GCSE or equivalent English (Grade 4-9 / A*-C) Essential
GCSE or equivalent Maths (Grade 4-9 / A*-C) Essential
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