Luton Borough Council

Apprentice Customer Services Advisor - Intermediate (Level 2)

Luton Borough Council (Employer)

Luton Borough Council (Training Provider)

Annual wage £8,777.79
37.0 hours per week Mon – Fri, between 9:00am and 5:00pm
12 months (duration)
30 November 2020(start date)
Customer service practitioner (apprenticeship standard)
1 November 2020 (application closing date)
Register interest

Job Description

We are looking for a Customer Service Advisor to join Customer Services Call Centre delivering front-line services for Luton Borough Council. For the right person, there is the opportunity to secure full time employment and progress to higher level qualifications.


The successful applicant will work in the Luton Borough Council Customer Services Team.  You will be part of a team that is responsible for making sure excellent Customer Service is delivered to the residents of Luton.

Duties will include:

  • Maintain Incoming email boxes for Revenues, Recovery and Non Domestic Rates, Claim Forms and Customer Services
  • Scanning
  • Indexing
  • Setting up Temp accounts for New Council Tax payers
  • Carry out Post opening daily
  • Complete and mail any batch printing generated
  • Sort and batch internal mail
  • Collect post from Royal Mail sorting office first thing each day
  • Collect processing external and internal post. Sort internal post for relevant sections and take external post to main post room in Town Hall
  •  Archive scanned documents to retain only two month’s work
  • Working with spreadsheets
  • Logging of cheques and postal figures
  • Full training will be provided

Future Prospects

  • After completing your apprenticeship successfully, you will have some great experience and a qualification to support your next career step

Reality Check

  • Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

Skills Required

  • Some experience of working with different types of people
  • Some experience of working in a team
  • Good IT skills
  • Experience of using Excel
  • Ability to use own initiative
  • Confident when dealing with people either face-to-face or over the phone
  • Methodical
  • Ability to work to deadlines
  • Confident telephone manner

Qualities Required

  • Professional appearance and manner
  • Good timekeeping
  • Honest
  • Flexible
  • Polite

Qualifications Required

  • Ideally candidate should have achieved GCSE grade A*-C/9-4 in English and maths or equivalent

Training Provided

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • Certificate in Customer Service Level 2
  • Functional English and maths Level 1 (where applicable)
Register interest