Riverside Family Practice

Apprentice Customer Service/Medical Receptionist


Riverside Family Practice

Training Provider:


Weekly wage £117.00
30.0 hours per week Monday 8.30am - 2.30pm, Tuesday 12.30pm - 6.30pm, Wednesday 8.00am - 2.30pm, Thursday 8.30am - 2.30pm, Friday 12.30pm - 6.30pm.
duration: 16 months
start: 12 March 2020
Intermediate(level 2)
Customer service practitioner Level 2 (GCSE) (apprenticeship standard)
6 March 2020 (application closing date)
Riverside Family Practice, based in Burnley, require an Apprentice Medical Receptionist.


  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments
  • Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
  • Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
  • Enter requests for home visits onto the home visits list, ensuring careful recording of all relevant details and where necessary refer to the on call Doctor
  • Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, in line with Practice protocol
  • Take action on clinicians’ requests for further information/patient contact information etc. (including computerised practice notes), ensuring completion of all associated paperwork
  • Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same
  • Enter patient information on to the computer as required
  • Prepare clinical rooms for surgeries, supply prescription forms and record numbers in use and ensure adequate supplies of consumables (including bottles, couch rolls, test required)

Future Prospects

Progression into full time employment.

Skills Required

  • Must have good communication skills
  • Good customer service skills

Qualities Required

  • Keen and willing to learn
  • Punctual and reliable
  • Smart appearance
  • Polite and professional telephone manner
  • Mature and confident
  • Committed
  • Attention to detail
  • Work well as part of a team and on your own initiative
  • Confidentiality essential

Qualifications Required

No formal qualifications required.

Training Provided

Training to be provided

  • Intermediate level 2 Apprenticeship in Customer Service, including NVQ and functional skills maths and English
  • Work based learning

Apply now