Hendy Group Limited

Apprentice Customer Service Specialist - Advanced (Level 3)

Hendy Group Limited (Employer)

Crosby Management Training Ltd (Training Provider)

Annual wage £10,004.80
40.0 hours per week 40 hours a week across Monday to Friday (typically 8.30am to 5.30pm with an hour for lunch), with occasional weekends.
18 months (duration)
1 September 2022(start date)
Customer service specialist (apprenticeship standard)
31 August 2022 (application closing date)
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Job Description

Ambitious and eager to learn? This is the perfect opportunity for you. Reporting to our Jaguar Land Rover Customer Care Manager, you'll enhance the customer experience by supporting with more complex/technical customer requests, complaints and queries, and gathering/analysing data that influences change and leads to improvements in service.


What will the apprentice be doing?

As an Apprentice Customer Service Specialist you will:

  • Work alongside skilled and highly experienced colleagues who will guide you through your whole learning journey and help you maximise your potential by sharing their knowledge;
  • Promote a positive customer experience by providing a warm and engaging first point of contact, whether that is in the showroom or by responding to digital enquiries;
  • Understand the customers’ needs using effective questioning and active listening techniques;
  • Use available resources and your own initiative to grow an understanding of developments across the automotive industry;
  • Provide recommendations or advice for customer service delivery that demonstrates continue improvement and future focused approach;
  • Work effectively as part of the Customer Care team to inspire customers, build loyalty and commitment, and ultimately increase sales.

The Rewards:

As well as gaining a nationally recognised industry qualification and taking the first steps in your career, Hendy Group also offer excellent benefits including:

  • Life insurance;
  • 23 days holiday, increasing with length of service;
  • Opportunity to join the company pension scheme;
  • Bespoke induction;
  • Discounts on new vehicle, used vehicle, service and parts purchases; and
  • Various perks and discounts with high street and online retailers and services.

What training will the apprentice take and what qualification will the apprentice get at the end?

You will complete an 18-month Customer Service Specialist level 3 apprenticeship through a fun and engaging blended learning approach, including workshops, online resources, activities and coaching sessions, supported by your Customer Care Manager, wider team, training provider and Hendy’s very own Training Academy.

What is the expected career progression after this apprenticeship?

An Apprenticeship at the Hendy Group is just the start; we don’t want your journey to end once you have achieved your qualifications - we will nurture your talent and support you with your goals to enable you to have a long and fulfilling career with us.

On completion of this apprenticeship you will be eligible to join the Institute of Customer Service as an individual member at 'Professional' level.

Skills Required

Communication skills, Organisation skills, Customer care skills, Passion for learning

Qualifications Required

GCSE or equivalent English (Grade 4 (equivalent to grade C)) Desired
GCSE or equivalent Maths (Grade 4 (equivalent to grade C)) Desired
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