Apprentice Customer Service & Sales Assistant - Intermediate (Level 2)

Q Catering Supplies Limited (Employer)

Kent County Council (Training Provider)

Weekly wage £192.40
40.0 hours per week Monday – Friday 09:00 – 17:00. Includes a one hour (paid) lunch break each day. 20% paid time during working hours to complete learning
1 years (duration)
6 June 2022(start date)
Customer service practitioner (apprenticeship standard)
26 May 2022 (application closing date)
Register interest

Job Description

As the Apprentice Customer Service & Sales Assistant your role will focus on a number of customer focused tasks, and you will be their main point of contact with us. Your work will include taking new orders, answering any queries, and generating new sales

Responsibilities

Feed your hunger to learn with this fantastic opportunity in customer service at an established catering wholesalers in Sittingbourne.

This is an exciting opportunity to join a well established and friendly team who feel very passionately about what they do. As the Apprentice Customer Service & Sales Assistant your role will focus on a number of customer focused tasks, and you will be their main point of contact with us. Your work will include taking new orders, answering any queries, and generating new sales.

As part of your training and development you will have a chance to learn about the wider scope of the organisation, and get valuable experience in a range of areas.

If you are motivated, enthusiastic, and keen to learn about the day-to-day running of a business from all angles, then we would love to hear from you!

This is a very varied administrative role with a focus on customer service and sales.  Tasks will include – but are not limited to – the following:

  • Answering incoming phone calls
  • Working with predetermined call lists
  • Up selling to existing customers
  • Entering orders onto our ERP software system
  • Liaise daily with your nominated Territory Manager (Field based)
  • Undertake daily administration tasks, including scanning documents.
  • Identify and meet customer requirements
  • Build relationships with key customers and resolve any queries.

Within this role you will be the most frequent contact for our customers (the ‘go to’ person).

As part of your development you will have the opportunity to shadow the different teams across the organisation, giving you a widespread knowledge of the way in which the organisation is run.

Future Prospects

  • Potential for full time employment for the right candidate
  • Opportunity to progress to higher level apprenticeships.
  • Many employers retain apprentices in full/part time positions
  • The Qualifications you gain can also help you to get into higher education or other employment 
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
  • Once the Apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers.

Reality Check

Interview:

  • We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date.

Reality Check:

  • You will be responsible for your travel expenses to and from your place of work.  Therefore, you must have the means to get to your place of work on a daily basis whilst awaiting for your first wages to be paid.

Travel Information:

  • The office is based on the popular Eurolink Business Park, a 10 minute walk from the closest bus station serving the town centre (15 minute ride).

Skills Required

  • Proficiency in Microsoft Office Suite
  • Good Time Management
  • Communication Skills
  • Attention to Detail
  • Problem Solving
  • Computer Skills

Qualities Required

  • Good, confident telephone manner
  • Ability to Multi-task
  • Punctual
  • Presentable
  • Team Player

Qualifications Required

  • GCSE Grade 9 - 4 (A* - C) in English and Maths. Or equivalent qualifications in these subjects.

Training Provided

On the job training with the employer whilst working towards the Apprenticeship Standard.  

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Register interest

Related