Apprentice Customer Service Practitioner - Intermediate (Level 2)

The Mayfield Group UK Limited (Employer)

Paragon Training Academy Ltd (Training Provider)

Weekly wage £187.50
37.5 hours per week Monday to Friday 37.5 Hours Per Week Shifts TBC
12 months (duration)
9 November 2020(start date)
Customer service practitioner (apprenticeship standard)
31 October 2020 (application closing date)
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Job Description

Opportunity to acquire fundamental business administration and customer services skills with the fore founders & market leaders of uPVC caravan Sundecks.

Responsibilities

The position will entail balancing customer demands with company interests and provide a superior service to trade & retail customers. Your roles and responsibilities will include but not be limited to:
Answering phone ensuring all enquiries are dealt with immediately

  • Designing sundecks using our in-house design programme called Deckme.co.uk
  • Quoting and understanding quoting structures
  • Following up every quote with a personal call to customers – making absolutely sure that we are aware of the customer’s intentions at all times
  • Ad-hoc tasks (post distribution, paperless filing, scanning etc)

Future Prospects

  • Possible offer of a full-time permanent position upon apprenticeship completion

Skills Required

  • Excellent communication skills, both written and verbal
  • Knowledge of MS Office (Word, Excel, Outlook)
  • Problem-solving skills
  • You must be confident (to answer the telephone and be willing to call customer – no cold calling)

Qualities Required

  • Demonstrate a strong sense of individual accountability
  • Always put customer first

Qualifications Required

  • GCSEs or equivalents – maths & English

Training Provided

  • Paragon Skills is a leading national Apprenticeship training provider supporting over 4,000 learners through their training, and 1,500 organisations to consistently deliver high quality Apprenticeships across their businesses. Paragon Skills achieves some of the highest success and achievement rates in the industry. Its extensive experience across multiple specialisms has contributed to an overall achievement rate of 71.4% (2018/19) exceeding the national average of 65.6%, and an Ofsted Grade 2 Good rating.
  • On completion of this 12 month apprenticeship you will have achieved: Level 2 Customer Services
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