Northampton Partnership Homes Ltd

Apprentice Customer Service Officer - Intermediate (Level 2)

Northampton Partnership Homes Ltd (Employer)

Starting Off (Northampton) Limited (Training Provider)

Annual wage £8,515.00
37.0 hours per week 9am - 5pm Monday - Friday
15 months (duration)
1 November 2021(start date)
Customer service practitioner (apprenticeship standard)
26 September 2021 (application closing date)
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Job Description

A great opportunity to learn and develop customer service, administration and IT skills

Responsibilities

What will the apprentice be doing?

The Property Maintenance and Compliance Team at NPH are looking to employ an Apprentice Customer Service Officer, working within a busy Business Support Team.

This is an exciting time for the team, as we embark on an ambitious plan to improve performance and our service to residents within the Northampton Borough.

Working within a busy back office team, you will be responsible for the provision of an effective and efficient support service for our in-house team of maintenance operatives, sub-contractors and compliancy team.

You will have the opportunity to work with a range of different people and teams, such as Business Support, Maintenance Surveyors, Operational staff and Housing Managers.

There will also be a requirement to interact and liaise with external customers in the form of tenants and leaseholders, tenant representatives and members of the public, employees and departments within NPH.

What training will the apprentice take and what qualification will the apprentice get at the end?

A mix of on and off the job training and practical experience covering the knowledge and practical aspects needed to be successful in the job role and complete the Customer Service level 2 course. During the off the job training you will build a portfolio evidencing your work and will be working through a series of task manuals to complete the qualification.

Level 2 Customer Service

What is the expected career progression after this apprenticeship?

This apprenticeship will give the successful applicant the opportunity to learn customer service and administration skills

Reality Check

We will be moving to new offices based on St George's Avenue sometime during the summer

Skills Required

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Number skills, Team working

Qualifications Required

GCSE or equivalent Maths and English (Grade 3) Desired
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