Apprentice Customer Service Assistant - Intermediate (Level 2)

Roaming Expert (Employer)

The North Lancs. Training Group (Training Provider)

Annual wage £9,379.50 to £18,525.00
37.5 hours per week Monday - Friday 9am - 5:30pm, 1 hour unpaid lunch break, maximum 37.5 hours per week
14 months (duration)
2 January 2023(start date)
Customer service practitioner (apprenticeship standard)
2 positions available
26 December 2022 (application closing date)
Register interest

Job Description

Apprentice Customer Service Assistant for a Mobile Roaming Solutions company based in Bamber Bridge. You will undertake your Level 2 Customer Service Practitioner qualification.

Responsibilities

What will the apprentice be doing?

  • irst line customer service, technical and fault support for all customers
  • Deal with incoming emails and incoming calls and emails
  • Arranging domestic and international courier collections
  • Help to promote the company
  • Additional ad hoc duties as and when required
  • Excellent communication skills
  • Self-motivated problem solver
  • Enjoys working as part of a team
  • Well presented, polite & tactful
  • Be computer literate (knowledge of Word, Excel, Outlook)

What training will the apprentice take and what qualification will the apprentice get at the end?

Intermediate Level 2 Apprentice Customer Service Practitioner, including NVQ and functional skills maths and English. Work based learning.

What is the expected career progression after this apprenticeship?

THE COMPANY MAY WISH TO INTERVIEW APPLICANTS BEFORE THE CLOSING DATE, RESULTING IN THE VACANCY BEING FILLED BEFORE THE GIVEN DATE. .

Reality Check

Monday - Friday 9am - 5:30pm / 1 hour unpaid lunch break / maximum 37.5 hours per week

Skills Required

Communication skills, Attention to detail

Qualifications Required

GCSE or equivalent Maths (Grade 4-9) Essential
GCSE or equivalent English (Grade 4-9) Essential
Register interest

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