Sequence (UK) Limited

Apprentice Customer Service Assistant - Advanced (Level 3)

Sequence (UK) Limited (Employer)

Hit Training Ltd (Training Provider)

Weekly wage £201.95
35.0 hours per week Days and hours TBC
15 months (duration)
22 December 2021(start date)
Customer service specialist (apprenticeship standard)
20 December 2021 (application closing date)
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Job Description

Were looking for an Apprentice Customer service assistant to join our Estate Agents branch in West Bridgford as part of the country's largest most successful estate agency group.


The Apprentice Estate Agent will work across our residential sales and/or lettings teams whilst learning all aspects of the role and gaining a leading qualification. The salary for this position is £12,000 plus commission based on agreed targets and paid business mileage expenses.

Duties will include:

  • Ensure every customer is greeted in the friendly, positive and enthusiastic manner in an attempt to build rapport
  • Deliver excellent customer service to assist customers with all aspects of moving home
  • Ascertain applicants' needs by listening carefully to the details provided, probing where necessary to ensure all data acquired
  • Plan and implement a marketing strategy that assists your branch in growing market share
  • Qualify applicants, match them to suitable properties and organise viewings at the earliest opportunity. Immediately advise suitable applicants of any new instructions, which may be suitable
  • Ensure all viewings are promptly followed up and that quality feedback is available to your team or our client after each meeting
  • Maintain full documentation of all applicants, their requirements and actions
  • Ensure every effort is made to cross-sell Connell's products, in particular, on every occasion attempt to gain an introduction to Connells Home Conveyancing and Connells Mortgage Services
  • Optimise every opportunity to secure valuations and to obtain instructions
  • To qualify landlords and tenants according to company policy and in particular in accordance with the information required for completion of tenant and landlord cards/forms
  • To meet personal targets set and agreed with your Manager
  • To assist with carrying out viewings in a professional and efficient manner
  • Learn and respect the sales processes that ensure the best customer outcomes
  • Uphold high standards with regard to industry regulation and internal compliance

Future Prospects

We grow our teams internally at William H Brown so upon completing your apprenticeship you will have the chance to become a permanent negotiate at one of our branches. With extensive training and development we support our teams to grow within the business and continue to earn to their full potential!

Skills Required

  • Previous sales and/or customer service experience would be preferred, but not essential
  • Excellent communication skills
  • Ability to work under pressure within a target orientated environment
  • Accurate, numerate and computer literate
  • A team player with excellent organisational skills

Qualities Required

  • Have a resilient, positive and friendly attitude
  • Highly motivated individual looking to work in a busy Estate Agency

Qualifications Required

None specified.

Training Provided

Advanced Customer Service Specialist Level 3.

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