Water Marks

Apprentice Customer Service Assistant - Advanced (Level 3)

Water Marks (Employer)

Aspire to Learn Limited (Training Provider)

Weekly wage £166.00
40.0 hours per week Monday - Friday - 09:00 - 18:00
15 months (duration)
16 November 2020(start date)
Customer Service Specialist (apprenticeship standard)
9 November 2020 (application closing date)
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Job Description

The individual will be required to liaise with customers answering enquiries, questions and sales orders. This is a fantastic opportunity for the right candidate.

Responsibilities

Duties will include:

  • Helping customers to locate desired items
  • Demonstrating product features
  • Speaking with customers and dealing with enquiries
  • Greeting customers
  • Pricing
  • Stocking
  • Manage change to a digital system
  • Taking orders
  • Handling incoming and outgoing calls

Future Prospects

If the candidate shows good aptitude could move to design of bathrooms and supervisory roles.

Reality Check

This is an exciting opportunity for someone looking to start a career in bathrooms and design. The employer will be very helpful in supporting the work and setting targets in order for you to complete your coursework. Monday – Friday, 09:00 - 18:00, with a 1-hour lunch break. Working alternate shifts on Saturdays with a day off during the week.

Skills Required

  • Able to handle complaints and queries
  • Good communication and people skills
  • Excellent timekeeping skills
  • Computer skills - Knowledge of Microsoft Office packages e.g. Excel, Word and Outlook
  • Ability to work in a practical role

Qualities Required

  • Willingness to learn and support the business to move towards becoming digital
  • Confident and Energetic
  • Cheerful with a bubbly personality

Qualifications Required

  • GCSEs at grades C/4 or above (or equivalent) in maths and English

Training Provided

  • Level 3 Customer Service Specialist apprenticeship standard, which includes:
  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
Register interest

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