Apprentice Customer Service Assistant - Intermediate (Level 2)

Employer:

Daisyfield Pools

Training Provider:

The North Lancs. Training Group

Weekly wage £136.50
35.0 hours per week 5 days out of 6 including Saturday, between the hours of 08:45 and 20:00. Shifts to be confirmed.
duration: 16 months
start: 14 August 2020
Blackburn
Intermediate (Level 2)
Customer service practitioner (apprenticeship standard)
31 July 2020 (application closing date)
Apprentice Customer Service Assistant based in Blackburn.

Responsibilities

Duties to include:

  • Working at a swimming pool, but dealing with the administration of various swim programmes helping school children learn to swim and a range of adult abilities
  • General administration duties
  • Reception duties
  • Learn to swim programme (bespoke IT programme)
  • Inputting to database
  • Dealing with customers face to face (adults & children)
  • Liaising with schools and national governing bodies
  • Excellent opportunity for progression within the business

Future Prospects

To continue onto full-time employment.

Reality Check

The Apprenticeship National Minimum Wage guide (ANMW):

https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • IT skills
  • Numerate and literate
  • Good customer service skills
  • Good communication skills

Qualities Required

  • Keen and willing to learn
  • Punctual and reliable
  • Work well as part of a team and on own initiative

Qualifications Required

No formal qualifications required.

Training Provided

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 functional skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Work-based learning
Register interest