Boss Direct

Apprentice Customer Service Assistant


Boss Direct

Training Provider:


Weekly wage £146.25
37.5 hours per week Monday - Friday: 9:00am - 5:30pm, 30 minutes lunch
duration: 16 months
start: 25 October 2019
Intermediate(level 2)
Customer Service (apprenticeship standard)
18 October 2019 (application closing date)
Apprentice Customer Service Assistant based in Bolton.


Working within a busy office your duties will include:

  • Answering the telephone to customers
  • Taking orders and inputting orders onto a management system
  • Dealing with queries
  • Upselling and identifying customer needs
  • Emailing customer base with special offers and following it up with a telephone call
  • Identifying what products customers aren't buying

Future Prospects

  • Progression into full time employment

Skills Required

  • Must have good communication skills
  • Must have good customer service skills

Qualities Required

  • Willingness to be trained and developed
  • Ability to use own initiative
  • Flexible approach to work
  • Well presented
  • Polite
  • Punctual
  • Trustworthy
  • Hardworking
  • Honest
  • Adaptable

Qualifications Required

  • No formal qualifications required

Training Provided

  • Training to be provided - Intermediate level 2 Apprenticeship in Customer Service, including NVQ and functional skills maths and English
  • Work based learning