Boss Direct

Apprentice Customer Service Assistant

Employer:

Boss Direct

Training Provider:

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Weekly wage £146.25
37.5 hours per week Monday - Friday: 9:00am - 5:30pm, 30 minutes lunch
duration: 16 months
start: 25 October 2019
Bolton
Intermediate(level 2)
Customer Service (apprenticeship standard)
18 October 2019 (application closing date)
Apprentice Customer Service Assistant based in Bolton.

Responsibilities

Working within a busy office your duties will include:

  • Answering the telephone to customers
  • Taking orders and inputting orders onto a management system
  • Dealing with queries
  • Upselling and identifying customer needs
  • Emailing customer base with special offers and following it up with a telephone call
  • Identifying what products customers aren't buying

Future Prospects

  • Progression into full time employment

Skills Required

  • Must have good communication skills
  • Must have good customer service skills

Qualities Required

  • Willingness to be trained and developed
  • Ability to use own initiative
  • Flexible approach to work
  • Well presented
  • Polite
  • Punctual
  • Trustworthy
  • Hardworking
  • Honest
  • Adaptable

Qualifications Required

  • No formal qualifications required

Training Provided

  • Training to be provided - Intermediate level 2 Apprenticeship in Customer Service, including NVQ and functional skills maths and English
  • Work based learning
Apply now

last 24 hours

This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.