Wirral Trade Frames Ltd

Apprentice Customer Service and Administration Assistant

Employer:

Wirral Trade Frames Ltd

Training Provider:

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Weekly wage £130.46
33.45 hours per week Monday - Friday: 8:45am - 4:30pm, 1 hour lunch, 2x 10 minutes break, 33.45 hours per week
duration: 16 months
start: 25 April 2020
Birkenhead
Intermediate(level 2)
Customer service practitioner Level 2 (GCSE) (apprenticeship standard)
18 April 2020 (application closing date)
Apprentice Customer Service and Administration Assistant based in Wallasey

Responsibilities

Duties to include:

  • Filing
  • Matching up delivery notes
  • Reception duties
  • Dealing with customers 
  • Problem solving
  • E-mailing suppliers and customers
  • Typing using Microsoft Word
  • Understanding product knowledge to support the business and help customers in satisfying their requirements

Future Prospects

To continue onto full time employment.

Reality Check

https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Polite and professional telephone manner
  • Excellent customer service and communication skills

Qualities Required

  • Keen and willing to learn
  • Punctual and reliable
  • Motivated 
  • Polite and professional telephone manner
  • Excellent customer service and communication skills
  • Work well as part of a team and on own initiative

Qualifications Required

No formal qualifications required.

Training Provided

Training to be provided

Intermediate level 2 Apprenticeship in Customer Service, including NVQ and functional skills maths and English. Work based learning.

Apply now