Institute of the Motor Industry(the)

Apprentice Customer Service Agent - Intermediate (Level 2)

Institute of the Motor Industry(the) (Employer)

Babcock Training Limited (Training Provider)

Annual wage £15,000.00
35.0 hours per week 35 Hours a week Shifts and times to be confirmed
15 months (duration)
5 September 2022(start date)
Customer service practitioner (apprenticeship standard)
28 August 2022 (application closing date)
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Job Description

This is a unique chance to start your career in Customer Service with a well established, professional employer and trained by a national leading training provider.


What will the apprentice be doing?

  • Provide support including raising purchase orders and invoices, arranging meetings, monitoring and maintaining end-point assessment enquires via mailboxes and telephone calls
  • Work with the End-point Assessment Co-ordinators to process centre approvals and ensure all centres have signed end-point assessment contracts for the Apprenticeship standards for which they are engaged with the IMI.
  • Carry out the end-to-end administration process for end-point assessment bookings including pre requisite checks for scheduled assessments in line with assessment plan requirements, issuing results in timely manner and ensuring certificates are claimed as appropriate.
  • Support the End-point Assessment Co-ordinators, End-point Assessment Manager and Lead End-point Assessors with potential End-point Assessor applications ensuring initial holding responses are sent and applications are filed.
  • Send contracts and addendums to End-point assessors upon successful applications and interviews.
  • Support the End-point Assessment Co-ordinators, by working with approved centres and End-point Assessors, to ensure all events are delivered in line with the contracts.
  • Support IMI approved centres with end-point assessment registration and booking system queries for all related products.
  • Assist in producing reports for end-point assessment activities externally and internally.
  • Assist with the scheduling and arrangements of End-point assessor workshops.

What training will the apprentice take and what qualification will the apprentice get at the end?

As an Apprentice you will be included on a Level 2 Customer Service qualification. Your Qualification will be delivered by a Training Provider who will support your learning and development throughout your Apprenticeship. This will involve a Vocational Learning Advisor coming to visit you on a regular basis to deliver the training and guide you through your Apprenticeship.

What is the expected career progression after this apprenticeship?

There is a possibility of a full time opportunity for the right candidate on completion of the apprenticeship for the right candidate.

Reality Check

This vacancy may close early if the right candidate is found and you may be asked to be interviewed before the date shown so please apply asap to avoid disappointment .

Skills Required

Communication skills, IT skills, Customer care skills, Presentation skills, Team working, Patience

Qualifications Required

Other None (Grade None) Essential
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