Apprentice Customer Service Agent - Intermediate (Level 2)


Cyber Coach Smart Ltd

Training Provider:

The North Lancs. Training Group

Weekly wage £130.73
31.5 hours per week Monday - Thursday: 8:30am - 4:30pm, Friday: 8:30am - 1:00pm, 1 hour lunch.
duration: 16 months
start: 11 September 2020
Intermediate (Level 2)
Customer service practitioner (apprenticeship standard)
3 positions available
26 August 2020 (application closing date)
Cyber Coach Smart Ltd are looking to recruit an Apprentice Customer Service Agent based in Bolton.


Duties will include (but not limited to):

  • Calling teachers to help them use Emile
  • Responding to emails 
  • Answering incoming phone calls

Future Prospects

To continue onto full time employment.

Skills Required

  • Excellent communication skills
  • Polite and pleasant telephone manner 

Qualities Required

  • Please note that the position is full time but school term time only
  • Keen and willing to learn
  • Punctual and reliable
  • Positive attitude
  • Knowledge of Microsoft office an advantage
  • Able to write emails unsupervised

Qualifications Required

No formal qualifications required.

Training Provided

Intermediate level 2 Apprenticeship in Customer Service, including NVQ and functional skills maths and English. Work based learning.

Register interest