Apprentice Customer Service Advisor - Motorline Toyota Gatwick - Intermediate (Level 2)



Training Provider:


Weekly wage £166.00
40.0 hours per week Monday - Friday, 08:30 – 17:30.
duration: 2 years
start: 30 September 2020
Intermediate (Level 2)
Customer service practitioner (apprenticeship standard)
31 August 2020 (application closing date)
The role of a Customer Service Advisor is vital to the smooth running of the aftersales department. As a key member of the team you will co-ordinate the movements of customer vehicles through the centre, liaise with customers and the service team, and co-ordinate utilisation of the work shop.


The role of a Customer Service advisor is vital to the smooth running of the aftersales department. 

Duties will include;

  • Using systems, equipment and technology to meet the needs of your customers
  • Using a range of questioning skills, including listening and responding in a way that builds rapport
  • Understanding the difference between internal and external customers
  • Knowing the internal policies and procedures, including any complaints processes and digital media policies
  • Understanding the different needs and priorities of your customers and the best way to manage their expectations
  • Understanding your role and responsibilities
  • Knowing the targets and goals you need to deliver against

Upon successful completion of the apprenticeship, you will gain a Diploma in Customer Service Level 2 and be a fully qualified Customer Service Advisor.

Future Prospects

Once qualified, the right candidate can progress within the company. 

Reality Check

  • Once qualified you will have a number of transferable skills
  • You may be expected to work Saturday’s on a rota basis
  • Of the job training is on a residential basis

The Apprenticeship National Minimum Wage guide (ANMW):

Skills Required

You should be;

  • Logical
  • A good listener
  • Organised

Qualities Required

You should be:

  • Able to listen and follow instructions
  • Willing to study
  • Able to work in a busy, fast moving environment

Qualifications Required

Ideally, you will have, or be predicted to gain, good GCSEs (or equivalent) in English and maths, although these are not essential. However, you must be literate and numerate.

Training Provided

  • Level 2 Customer Service Apprenticeship
  • Functional Skills if required

With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge and skills required to achieve the qualification from working with some highly skilled professionals.

All travel, and, accommodation costs are covered by the employer.

Register interest