Apprentice Customer Service Advisor- Jemca Toyota Bracknell - Intermediate (Level 2)


Jemca Toyota

Training Provider:


Weekly wage £166.00
40.0 hours per week Monday- Friday, some Saturday's may be on a rota basis Shifts TBC
duration: 2 years
start: 30 September 2020
Intermediate (Level 2)
Customer service practitioner (apprenticeship standard)
31 August 2020 (application closing date)
The role of a Customer Service Advisor is vital to the smooth running of the aftersales department. As a key member of the team you will co-ordinate the movements of customer vehicles through the centre, liaise with customers and the service team, and co-ordinate utilisation of the work shop


Duties will include;

  • Using systems, equipment and technology to meet the needs of your customers
  • Using a range of questioning skills, including listening and responding in a way that builds rapport
  • Understanding the difference between internal and external customers
  • Knowing the internal policies and procedures, including any complaints processes and digital media policies
  • Understanding the different needs and priorities of your customers and the best way to manage their expectations
  • Understanding your role and responsibilities
  • Knowing the targets and goals you need to deliver against

Upon successful completion of the apprenticeship, you will gain a Diploma in Customer Service Level 3 and be a fully qualified Customer Service Advisor.

Future Prospects

The right candidate may progress throughout the dealership

Reality Check

Saturday's may be required on a rota basis

Skills Required

You should be;

  • Computer Literate
  • Well organised
  • Ability to deal with different types of customers
  • Outgoing
  • Able to think logically

Qualities Required

  • A good listener
  • Able to follow instructions
  • Willing to study
  • A team player
  • Able to work in a busy, fast moving environment

Qualifications Required

No formal qualifications are required but you must be literate and numerate.  Modern logistic support processes and systems are highly complex, and you must have a desire to become a first-rate Parts Advisor and have a thirst for knowledge.  You should also be prepared to learn maths and English, with a specific emphasis on the industry.

Training Provided

Level 2 Customer service practitioner

With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge and skills required to achieve the qualification from working with some highly skilled professionals.

Please Note:  Off the job training is on a residential basis.  Apprentices stay at the Mercure Burton Upon Trent.  All travel, and, accommodation costs are covered by the employer

Register interest