Inchcape Plc Nottingham

Apprentice Customer Service Advisor- Inchcape Toyota Nottingham

Employer:

Inchcape Plc Nottingham

Training Provider:

PROVQ LIMITED

Weekly wage £156.00
40.0 hours per week Monday - Friday: 08:30 – 17:30.
duration: 2 years
start: 1 January 2020
Nottingham
Advanced(level 3)
Customer Service (apprenticeship standard)
30 November 2019 (application closing date)
The role of a customer service advisor is vital to the smooth running of the aftersales department. As a key member of the team, the customer service advisor co-ordinates the movements of customer vehicles through the centre, liaises with customers and the service team and co-ordinates utilisation of the work shop.

Responsibilities

Duties will include;

  • Using systems, equipment and technology to meet the needs of your customers
  • Using a range of questioning skills, including listening and responding in a way that builds rapport
  • Understanding the difference between internal and external customers
  • Knowing the internal policies and procedures, including any complaints processes and digital media policies
  • Understanding the different needs and priorities of your customers and the best way to manage their expectations
  • Understanding your role and responsibilities
  • Knowing the targets and goals you need to deliver against

Upon successful completion of the apprenticeship, you will gain a Diploma in Customer Service Level 3 and be a fully qualified Customer Service Advisor.

Future Prospects

Once qualified, the right candidate has the possibility of progress within the company. 

Reality Check

Positive points:

  • Once qualified, you will have a number of transferable skills
  • Customer satisfaction, and meeting targets is highly rewarding
  • You may be required to work Saturdays on a rota basis

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Able to think logically
  • A good listener

Qualities Required

  • Able to follow instructions
  • Willing to study
  • A team player
  • Able to work in a busy, fast moving environment

Qualifications Required

Ideally, you will have, or be predicted to gain, good GCSE’s (or equivalent) in English and maths, although these are not essential.

Training Provided

With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge and skills required to achieve the qualification from working with some highly skilled professionals.

  • Level 3 - Customer Service framework
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)
  • Function Skills, if required

Please Note: 

  •  Off the job training is on a residential basis
  •  Apprentices stay at the Mercure Burton Upon Trent
  • All travel and accommodation costs are covered by the employer
Apply now