Bramhall Post Office

Apprentice Customer Service Advisor (32733) - Intermediate (Level 2)

Bramhall Post Office (Employer)

The Growth Company (Training Provider)

Weekly wage £150.00
30.0 hours per week Flexible hours available; shifts to be confirmed.
15 months (duration)
29 March 2021(start date)
Customer service practitioner (apprenticeship standard)
19 March 2021 (application closing date)
Register interest

Job Description

A great opportunity is available at the Post Office in Bramhall who are seeking a friendly and customer focused apprentice to handle customer enquiries, sales and be involved in the financial transactions in running a Post Office business.

Responsibilities

A normal day would include: 

  • Acting as the first point of contact for counter customers wanting to deposit items and purchase mail services
  • Handle cash and process the banking services we offer (training given)
  • Selling Post Office products e.g. home insurance, gift stamps, commemorative coins and special deliveries
  • Using Royal-Mail specific IT software
  • Process foreign currency requests
  • Provide excellent standards of customer service by displaying good listening skills to identify customer needs
  • Undertake training to obtain recognised qualifications, via The Growth Company, including completing assignments on time
  • Complete daily tasks with accuracy and in a timely manner
  • Assist within the retail store function in the business
  • To comply with all company policies, procedures and guidelines e.g. health and safety and fire safety security
  • Complete all paperwork relating to customer orders and transfers

What you could go on to do

Happy to offer a transition to a permanent role upon successful completion of apprenticeship.

How you will be supported

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

  • More about this vacancy and any others you are suitable for
  • Any training you need to complete
  • What the next steps will be

How you could get there 

If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

Future Prospects

Possible progression within the company and progression onto the next level apprenticeship.

Skills Required

  • Good verbal and written communication
  • Strong numerical skills are essential as you will be dealing with personal finance
  • IT literate and competent in Microsoft outlook, Excel and Word
  • Comfortable with numeracy
  • Team player
  • Able to take responsibility when dealing with clients

Qualities Required

  • Enthusiasm for working within a retail/administration driven environment
  • A positive approach to learning new skills in financial and mailing tasks
  • Courteous

Qualifications Required

GCSE or equivalent maths & English grade A*-C/9-4

Training Provided

Full apprenticeship training provided, working towards an Intermediate Level Apprenticeship gaining a Level 2 qualification in Customer Service

Register interest

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