Healthwork Limited

Apprentice Customer Service Advisor (31405)

Employer:

Healthwork Limited

Training Provider:

The Growth Company

Weekly wage £146.25
37.5 hours per week Monday - Friday, 09:00 - 17:00.
duration: 12 months
start: 10 February 2020
Manchester
Intermediate(level 2)
Business and Administration (apprenticeship standard)
31 January 2020 (application closing date)
An exciting opportunity is available with Healthwork providing a high standard of customer care. Provide a first point contact and ensure the smooth running of the Healthwork office.

Responsibilities

Key responsibilities and accountabilities

Customer contract management:

  • Promote effective contract management within their team
  • Work effectively with all internal and external customers
  • Facilitate any contract changes required by customers
  • Work closely with all Healthwork teams to ensure efficient contract management of new and existing contracts
  • Liaise with new customers to ensure a smooth integration into services provided by Healthwork
  • Ensure that referrals and appointments are managed efficiently for customers
  • Maintain all records accurately
  • Ensure that Customer and Healthwork data is stored and recorded accurately
  • Preparing clinics by getting files ready, attaching electronic files to the calendars and ensuring that paperwork/forms are available for clinics
  • Provide an effective telephone and reception service that requires tact and diplomacy when dealing with requests and referrals

Communication:

  • Promote effective communication skills within the CST
  • Efficiently and effectively manage all types of communication from Healthwork internal and external customers e.g. email, telephone calls, letters and faxes
  • Dealing sensitively with any complaints, problems or issues arising and where necessary referring the situation to the relevant Manager as appropriate

Confidentiality:

Maintain the confidentiality of information about clients, staff and other business in accordance with professional codes of conduct and relevant legislation such as the General Data Protection.

Regulations:

  • Maintain business confidentiality in line with Healthwork policies and procedures

 How you will be supported:

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next:

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

  • More about this vacancy and any others you are suitable for
  • Any training you need to complete
  • What the next steps will be

Future Prospects

Possible progression within the company and progression onto the next level apprenticeship.

Skills Required

  • Basic typing skills
  • Good time keeping skills
  • Good communication skills

Qualities Required

  • Confidence
  • Confidentiality
  • Persistence

Qualifications Required

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

Training Provided

Full apprenticeship training provided, working towards an Intermediate Level Apprenticeship gaining:

  • Level 2 Diploma in Business Administration
  • Functional skills in English, maths, and ICT (if applicable)
Apply now