Biocare Limited

Apprentice Customer Service Advisor - Intermediate (Level 2)

Biocare Limited (Employer)

Heart of Worcestershire College (Training Provider)

Weekly wage £173.25
37.5 hours per week Monday to Friday, 09:00 - 17:00, with a 30-minute lunch break and 2 10-minute breaks, one in the morning and one in the afternoon.
15 months (duration)
2 October 2021(start date)
Customer service practitioner (apprenticeship standard)
1 October 2021 (application closing date)
Register interest

Job Description

To be the first point of contact for customers by phone, email, and webchat. To put customers at the heart of our business, make a positive impact with each interaction and build excellent relationships. Ensure all departmental duties are carried out professionally, efficiently and to the departments agreed objectives and KPI's.

Responsibilities

Responsibilities will include:

  • Prioritise and process customer orders and returns accurately and efficiently
  • Professionally respond to customer emails and enquiries
  • To keep a consistent log of complaints and interactions
  • To be confident in trouble shooting and resolving issues using the available resources

Future Prospects

Upon completion of the apprenticeship if the candidate was a good fit for the company, we would be looking to employ on a permanent basis. 

Skills Required

  • Good communication skills, with a good telephone manner
  • Literate
  • Good IT skills
  • Numerate

Qualities Required

  • Positive attitude
  • Team player
  • Self-motivated
  • Enthusiastic
  • Trustworthy
  • Honest
  • Has Integrity
  • Friendly
  • Confident
  • Can work independently
  • Asks for help when unsure
  • Ability to follow Instructions
  • Excellent attention to detail
  • Able to multi-task

Qualifications Required

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

Training Provided

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
Register interest

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