At 3PL, were obsessive about our customers and the experience they get with us through our customer first mentality. Were now looking for a Customer Services Advisor to join a small but dynamic support team working in a fast-paced environment. The role holder will play a key part in delivering a world class customer experience.
Responsibilities
Duties include:
- Conduct warehouse quality checks
- Liaison with the warehouse
- Email and telephone response handling and real time call
logging - Problem solving
- Service measurement and reporting
- Pro-active 360 degree service ring arounds
- Maintaining management information systems
- Payment processing – inbound telesales
- Order administration
- Co-ordinate paperwork flows including archiving protocol
Future Prospects
You will have the opportunity to progress to the next level of your chosen apprenticeships / permanent role on completion.
Skills Required
- Good communicator at all levels
- Attention to detail
- Problem solver
- Team player
- Develops productive working relationships
- Flexibility to respond positively & reliably to internal and external requests
- Ability to “lead by example"
- Demonstrates operational confidence to his/her peers at all times
- Works well under pressure
Qualities Required
- Willing to learn while you earn
- A driven positive attitude
- Good timing keeping
- Someone willing to go the extra mile for the best customer experience
Qualifications Required
- No qualifications needed
- 1 Years experience in customer service is required
Training Provided
Customer Service Level 2
