Apprentice Customer Service Advisor - Intermediate (Level 2)

Stephen Fawcett & Jacqueline Doran (Employer)

The North Lancs. Training Group (Training Provider)

Weekly wage £145.25
35.0 hours per week Monday - Friday 9.00am - 5.00pm, 1 hour lunch.
14 months (duration)
1 March 2021(start date)
Customer service practitioner (apprenticeship standard)
28 February 2021 (application closing date)
Register interest

Job Description

Apprentice Customer Service Advisor based in Chorley.


Duties to include:

  • Servicing existing clients by taking instructions over the phone
  • Processing changes and recording of clients transactions 
  • Ensuring policy renewals are sent to clients
  • Following up on Sales/Marketing campaigns with outbound calls to existing customers
  • Acting as an introducer for Financial services
  • Full training and licensing are provided to comply with FCA regulations

Future Prospects

To continue onto full time employment.

Reality Check

The company may wish to interview applicants before the closing date, resulting in the vacancy being filled before the given date.  

The Apprenticeship National Minimum Wage guide (ANMW):

Skills Required

  • Sales and Customer Service skills
  • I T skills
  • Communication skills, verbal and written

Qualities Required

  • Professional telephone manner
  • Basic knowledge of insurance
  • Keen and willing to learn
  • Punctual and reliable
  • Work well in a team

Qualifications Required

4 GCSE at grades 7-4/A-C including maths and English or equivalent.

Training Provided

Intermediate level 2 Apprenticeship in Customer Service, including:

  • NVQ
  • Functional skills maths and English
  • Work based learning
Register interest


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This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.