Apprentice Customer Service Advisor - Intermediate (Level 2)

Rush Logistics Ltd (Employer)

HIT Training (Training Provider)

Weekly wage £210.00
35.0 hours per week 35 Hours Per Week
12 months (duration)
29 January 2021(start date)
Customer service practitioner (apprenticeship standard)
28 January 2021 (application closing date)
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Job Description

Looking to start your career within the customer service sector? Speedy Freight in Walton-on-Thames are looking for a customer service advisor to work with their office based customer support team.

Responsibilities

While working for Speedy Freight, you will be working as an apprentice customer service advisor and completing your Level 2 Customer Service Apprenticeship qualification.

Your day to day duties may include, but are not limited to;

  • Managing depot messages
  • General administrative duties.
  • Will involve some traffic planning.
  • Ensuring customers are informed of late or delayed deliveries using the relevant contact method (automated electronic, email and telephone)
  • Experience of busy office environment essential.
  • Good attention to detail.
  • Experience in effectively communicating internally and externally
  • Organisational skills
  • Excellent telephone manner and customer service skills adaptable and flexible in approach to work
  • Proficiency in Word and Excel

Future Prospects

Upon successful completion of the apprenticeship programme there may be the opportunity for full time employment as a Customer Service Advisor or Traffic Planner.

Skills Required

  • Good attention to detail,
  • Effective and clear communication skills,
  • Good telephone manner (polite),
  • Strong organisational skills.

Qualities Required

  • Punctuality,
  • Reliability.

Qualifications Required

There are no industry specific qualifications required prior to starting the apprenticeship.

Training Provided

You will be assigned a work place mentor and a dedicated personal tutor who will assist you in the active completion of your apprenticeship programme.

You will learn a variety of skills and theory knowledge that will aid you to increase your job competency.

Register interest

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