Apprentice Customer Service Advisor - Intermediate (Level 2)



Training Provider:


Weekly wage £166.00
40.0 hours per week Monday - Friday: 8:30am - 5:00pm, 30 minutes lunch.
duration: 16 months
start: 25 November 2020
Intermediate (Level 2)
Customer service practitioner (apprenticeship standard)
11 August 2020 (application closing date)
Apprentice Customer Service Advisor based in Church, Accrington. W are a long established service centre with an excellent reputation for good, honest, reliable advice.


Based at the Service Centre, you will be working within a team of 3 people.

Duties include:

  • Being the first point of call when dealing with customer enquiries
  • Actioning the call to determine the best outcome
  • Looking on the companies software system to book in jobs
  • Looking at using all Microsoft Office suites
  • Responding to emails
  • Liaising with Engineers both on the phone and face to face
  • Meeting and greeting customers
  • Liaising internally with other branches and departments to obtain information
  • Photocopying, scanning, shredding and other office duties as required
  • Out bound service calls

Future Prospects

To continue onto full-time employment.

Skills Required

  • Computer literate with Microsoft Packages
  • Excellent communication skills both written and oral

Qualities Required

  • Organised with a professional attitude
  • Well presented
  • Have a caring nature
  • Keen and willing to learn
  • Punctual and reliable

Qualifications Required

No formal qualifications required.

Training Provided

Intermediate level 2 Apprenticeship in Customer Service, including NVQ and functional skills maths and English. Work based learning.

Register interest