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G E C

Apprentice Customer Service Advisor

Employer:

G E C

Training Provider:

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Weekly wage £146.25
37.5 hours per week Monday - Friday: 9:00am - 5:00pm, 30 minutes lunch, 2x 10 minutes break,
duration: 16 months
start: 31 January 2020
Macclesfield
Intermediate(level 2)
Customer service practitioner (apprenticeship standard)
24 January 2020 (application closing date)
An opportunity has arisen with GEC for an Apprentice Customer Service Advisor based in Macclesfield. The candidate will work towards a Level 2 Customer Service Practitioner qualification.

Responsibilities

Duties will include:

  • Achievement and maintenance of agreed customer service levels and standards
  • Handle customer complaints
  • Improve quality of service
  • Communicating with customers by email, telephone and other channels
  • Providing advice to help customers
  • Control and manage products within stores and deal with all deliveries and preparing orders

Future Prospects

  • To continue onto full time employment

Skills Required

  • Excellent customer service and communication skills

Qualities Required

  • Keen and willing to learn
  • Punctual and reliable
  • Motivated and hardworking
  • Excellent customer service and communication skills
  • Patience and diplomacy while dealing with problems
  • Work well as part of a team and on own initiative

Qualifications Required

  • No formal qualifications required

Training Provided

Intermediate Level 2 Apprenticeship in Customer Service, including NVQ and functional skills maths and English. Work based learning.

Apply now

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This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.