Apprentice Customer Service Administrator - Intermediate (Level 2)

Skt Welfare (Employer)

The North Lancs. Training Group (Training Provider)

Weekly wage £155.63
37.5 hours per week Monday - Friday, 10:00 - 18:00, with 30-minutes for lunch.
16 months (duration)
1 February 2021(start date)
Customer service practitioner (apprenticeship standard)
31 January 2021 (application closing date)
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Job Description

An Apprentice Customer Service Administrator required for a Charity Sector business based in Dewsbury. You will work towards a Level 2 Customer Service Practitioner Apprenticeship.

Responsibilities

Learning to work effectively as part of a team, as well as using your own initiative, developing excellent communication skills. 

Learning to apply a range of skills in order to provide an excellent service to customers including:

  • Answering incoming calls
  • Responding to emails
  • Greeting customers face to face
  • Assisting with some basic administrative duties

Responsibilities will include:

  • Learning to deal with all queries in an effective and efficient way
  • Learning how to accurately maintain records, both manual and computerised
  • Meeting SKT Welfare’s values
  • Effectively using IT as appropriate
  • Gaining a good understanding of procedures and policies
  • Maintaining excellent levels of attendance with your tutor sessions and successfully achieving a qualification in Customer Service
  • Support with fundraising activities and events

Future Prospects

Upon completion of the apprenticeship you could progress into full-time employment.

Reality Check

The company may wish to interview applicants before the closing date, resulting in the vacancy being filled before the given date. 

Skills Required

  • Great communication and interpersonal skills
  • Commitment to delivering focused customer services
  • Excellent IT skills

Qualities Required

  • The ability to take ownership of tasks and work accurately and flexibly within a busy team
  • Have an enthusiastic and positive approach
  • The ability to deal with a range of situations and to respond to customer’s needs

Qualifications Required

At least 4 GCSEs at grades A*-C/9-4 (or equivalent), including English and maths.

Training Provided

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • Work-based learning
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