Preston Academy Limited

Apprentice Customer Service / Administration Assistant


Preston Academy Limited

Training Provider:


Weekly wage £136.50
35.0 hours per week Monday - Thursday, 09:00 - 16:30 and Friday, 09:00 - 16:00, 30-minute lunch break and, 2 10-minutes break.
duration: 16 months
start: 25 January 2020
Intermediate(level 2)
Customer service practitioner (apprenticeship standard)
18 January 2020 (application closing date)
Apprentice Customer Service / Administration Assistant based in Preston.


Duties will include:

  • Assist the principal in preparation, organising and processing of documentation
  • Compiling and updating records
  • Ensuring all telephone and personal enquiries dealt with in a way promoting a positive image of PAE with excellent customer service
  • Mange the induction of new students
  • Sort mail and deal with special deliveries
  • Manage staff appointments
  • Deal with a wide variety of telephone and email enquiries in a professional and tactful manner
  • Assist the principal in updating on-line software platforms including student management systems, personnel systems and website(s)
  • Assist with general office duties as required
  • Greeting and liaising with staff, students and visitors to Preston Academy of English in a professional and friendly manner in person and via ICT

Future Prospects

Potential to continue onto full-time employment upon completion of this apprenticeship.

Skills Required

  • Good customer service skills
  • Good communication skills
  • Numerate and literate

Qualities Required

  • Keen and willing to learn
  • Punctual and reliable
  • Confident
  • Organised
  • Work well as part of a team and on own initiative
  • Ability to develop strong relationships with colleagues and external customers

Qualifications Required

No formal qualifications required.

Training Provided

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Functional Skills in maths and English (if required)
  • Work-based learning
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