Dresser Mouldings Ltd

Apprentice Customer Sales Support Officer

Employer:

Dresser Mouldings Ltd

Training Provider:

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Weekly wage £280.00
39.0 hours per week Monday - Thursday: 8:30am - 5:00pm, Friday: 8:30am - 4:00pm, 30 minutes lunch.
duration: 16 months
start: 14 November 2019
Rochdale
Intermediate(level 2)
Customer Service (apprenticeship standard)
7 November 2019 (application closing date)
Apprentice Sales Support Officer based in Rochdale.

Responsibilities

Duties/responsibilities to include:

  • Based within the main office
  • Working within a busy team
  • Answering incoming calls from customers and responding accordingly
  • Taking orders and processing them on the internal SAGE system
  • Dealing with queries
  • Processing orders and taking payments
  • Advising customers of delivery dates
  • Administrative duties will include, emails, Excel spreadsheets, data input
  • Training with be provided to improve product knowledge on the shop floor to improve knowledge and understanding

Future Prospects

Progression into full time employment.

Reality Check

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Excellent communication skills
  • IT literate and enthusiastic
  • Good customer service skills
  • Work well as part of a team and on own initiative

Qualities Required

  • Keen and willing to learn
  • Punctual and reliable
  • Proactive and creative

Qualifications Required

No formal qualifications required.

Training Provided

  • Level 2 Apprenticeship in Customer Service
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)
  • Functional Skills English and maths. Work based learning
Apply now