Apprentice Customer Office Administrator - Intermediate (Level 2)

Bi-Slique (Employer)

The North Lancs. Training Group (Training Provider)

Annual wage £7,503.60
30.0 hours per week Monday - Friday 9:30 - 4:00pm / 30 mins lunch / 30 hours per week
14 months (duration)
22 December 2022(start date)
Customer service practitioner (apprenticeship standard)
15 December 2022 (application closing date)
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Job Description

Apprentice Customer Office Administrator for a Manufacturers based in Preston. You will undertake your Level 2 Customer Service Practitioners qualification.


What will the apprentice be doing?

  • Daily stock reports for customers
  • Extract reports off the system using Excel
  • Processing orders
  • Checking orders/chasing payments
  • Print invoices
  • Handle customer queries
  • Deal with customer issues/complaints and resolve them to the best of your ability
  • Taking calls, making calls
  • Using emails inbound and outbound
  • Keeping systems to up to date to ensure there is a track record of orders
  • General administrative duties
  • Pro-active duties to ensure customers are up to date with all deliveries

What training will the apprentice take and what qualification will the apprentice get at the end?

Intermediate Level 2 Apprenticeship in Customer Service, including NVQ and functional skills maths and English. Work-based learning.

What is the expected career progression after this apprenticeship?

A great opportunity to develop your career with an employer who supports continuing professional development.

Reality Check

Monday - Friday 9:30-4:00pm / 30 mins lunch / 30 hours per week

Skills Required

Communication skills, Number skills, Team working, Initiative

Qualifications Required

Other Basic Maths (Grade n/a) Desired
Other Standard English (Grade n/a) Desired
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