Watts Farms Catering Limited

Apprentice Customer Experience Advisor - Advanced (Level 3)

Watts Farms Catering Limited (Employer)

Exalt Training Ltd (Training Provider)

Annual wage £18,500.00
42.5 hours per week Monday to Friday 9:00 am – 6.00 pm, with a flexibility to work at weekends if required.
16 months (duration)
30 September 2021(start date)
Customer service specialist (apprenticeship standard)
25 September 2021 (application closing date)
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Job Description

You will gain everyday experience in a wide range of customer service, sales, and marketing tasks, whilst receiving on the job training with an apprenticeship provider to gain a Customer Service Specialist Level 3 qualification.

Responsibilities

What will the apprentice be doing?

What does the job involve?

  • Creating new accounts on customer database.
  • Resolving customer queries and complaints in a professional and courteous manner
  • Identifying areas for improving the customer experience and implementing routines and processes with support from the management team
  • Supporting the Marketing Assistant with ad hoc marketing tasks
  • Answering incoming calls and handling queries via telephone and email
  • Inputting customer orders
  • Administrative duties such as updating customer accounts and producing delivery notes, credit notes and invoices

What training will the apprentice take and what qualification will the apprentice get at the end?

We are seeking an Apprentice Customer Relationship Advisor to join our Customer Service team on a 16 month contract, with the potential to lead to a full time permenant position. This is a great role for an individual who is looking to progress their career in customer service.

You will gain everyday experience in a wide range of customer service, sales, and marketing tasks, whilst receiving on the job training with an apprenticeship provider to gain a Customer Service Specialist Level 3 qualification.

The primary role of the Apprentice Customer Experience Advisor is to be responsible for building positive relationships with customers, communicating effectively with them, and providing excellent service to potential, new and existing customers. You will also identify opportunities for improving the customer experience while studying for your apprenticeship.

What is the expected career progression after this apprenticeship?

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Patience

Qualifications Required

GCSE or equivalent English (Grade A*-C /9-4) Desired
GCSE or equivalent Maths (Grade A*-C /9-4) Desired
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