Saffron Housing Trust Limited

Apprentice Customer Contact Advisor / Customer Service Advisor - Intermediate (Level 2)

Saffron Housing Trust Limited (Employer)

City College Norwich (Training Provider)

Annual wage £8,872.50 to £17,004.00
37.5 hours per week Monday to Friday - 08.45am to 17.00pm (Mon to Thurs) 08.45am to 16.15pm (Fri)
36 months (duration)
1 June 2021(start date)
Customer service practitioner (apprenticeship standard)
11 April 2021 (application closing date)
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Job Description

Would you like to join a forward-thinking organisation that makes a real difference in people’s lives? Would you like to gain qualifications and skills to help you move to the next stage of your career? If so, joining Saffron’s Community would be the perfect opportunity for you to train and develop as an Apprentice Customer Contact Advisor.

Responsibilities

What will the apprentice be doing?

Provide an excellent first point of contact for all customers of Saffron (both internal and external) and stakeholders. Diagnosing repairs, raising maintenance work orders, recovery of rent arrears, income collection, and providing technical administrative and clerical support.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Apprenticehip at City College, Norwich.

What is the expected career progression after this apprenticeship?

Career progression to a Customer Contact Advisor.

Reality Check

This role involves a lot of work on the telephone where you may encounter customers who are dissatisfied with the service they are receiving.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Non judgemental, Patience, Friendly, Polite, Empathetic, Positive, Enthusiastic

Qualifications Required

GCSE or equivalent English Language (Grade 5 / C) Desired
GCSE or equivalent Mathematics (Grade 5 / C) Desired
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