What will the apprentice be doing?
The responsibilities of the job will be varied and will consist of:
•Working with the Senior Counter Fraud Officers on fraud investigations. This will include gathering and reviewing evidence and case documentation to conduct a fraud investigation; undertaking interviews under caution (once suitably trained); supporting enforcement exercises, undertaking visits, and requesting information.
•Work with the Intelligence and Data Officer on investigations to ensure a smooth sharing of relevant intelligence and information to pursue fraud investigations
•Receive, screen and risk assess fraud referrals, logging these on the case management system and allocating cases accordingly
•Act as a first point of contact for the Counter-Fraud Team (monitoring the team email inboxes and actioning accordingly)
•Work with highly sensitive and confidential information in line with legislation and policy
•Undertake the administration of the fraud case management system, ensuring the system is up-to-date and producing management and performance reports
•Monitor and report against quality assurance standards and case information
•Support with proactive counter-fraud exercises, training, risk assessment and fraud awareness activity
•Produce and disseminate fraud awareness communications
•Stay up to date with new developments, advice and guidance relating to Counter-Fraud, identifying opportunities to improve and develop the service -sharing this with the team and wider stakeholders.
•Support in maintaining fraud-related policies, procedures, web pages and referral routes up to date and accessible
•Support the National Fraud Initiative data matching exercise
•Liaise with other teams, departments, and external bodies as appropriate including the police, the DWP and others.
•Issuing letters, sending emails, and providing general administrative support to the team.
•Any other duties as may be deemed necessary to carry out the full remit of the role.
What training will the apprentice take and what qualification will the apprentice get at the end?
The post holder will undertake the Level 4 Counter Fraud Apprenticeship which provides full on-the-job training on counter fraud work. This may require attending off site training at certain times
This standard aligns with the following professional recognition:
Government Counter Fraud Investigation Profession for Practitioner
What is the expected career progression after this apprenticeship?
Upon completion of this apprenticeship there may be the opportunity to apply for permanent roles within our Counter Fraud Service if there are current vacancies, but this is not guaranteed. Learners will also be able to apply for and seek other qualified Fraud Investigation roles within the industry.
Reality CheckPlease find all other considerations in the job description
Skills RequiredCommunication skills, Attention to detail, Organisation skills, Problem solving skills, Analytical skills, Team working, Initiative, Proactive
Qualifications RequiredGCSE or equivalent 5 GCSE's including English and math (Grade 9-4 / A*-C) Essential
A Level or equivalent Any 3 A-Level's or equivalent (Grade C or above) Essential