Apprentice Corporate Travel Consultant - Advanced (Level 3)

Insight Booking Solutions Ltd (Employer)

The North Lancs. Training Group (Training Provider)

Weekly wage £318.75
37.5 hours per week Monday - Thursday, 09:00 - 17:00 and Friday, 09:00 - 16:30, with 30-minutes for lunch.
18 months (duration)
7 February 2021(start date)
Business Administrator (apprenticeship standard)
2 February 2021 (application closing date)
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Job Description

Apprentice Corporate Travel Consultant based at Insight Booking Solutions Ltd in Wigan.


Duties and responsibilities will include:

  • Maintain a high level of current knowledge of the service portfolio
  • Balance product knowledge with a deep understanding of customer needs
  • Fulfilling bookings from customers and thorough knowledge of internal systems and processes
  • Answering queries whilst maintaining a high level of professionalism and customer service
  • Answering telephone enquiries and fulfilling bookings in line with customers expected SLA’s
  • Assisting accounts with payment and reconciliation queries and providing additional support as and when required
  • Working on Insights portfolio of clients booking UK, European and Worldwide business travel arrangements using Sabre
  • Booking a range of travel services for clients including, Booking flights, car hire, rail and hotels
  • Building client relationships focusing on a wide range of clients 
  • Offering a cutting-edge customer service
  • Account managing clients from start to finish
  • Ensuring a ‘polished’ service is maintained at all times

Future Prospects

To progress into full-time employment upon completion.

Skills Required

  • Excellent communication skills
  • Problem-solving skills
  • Literate and numerate
  • Good communication skills

Qualities Required

  • Keen and willing to learn
  • Punctual 
  • Reliable

Qualifications Required

No formal qualifications required.

Training Provided

Level 3 Business Administrator apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Work-based learning
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