De Vere Cotswold Water Park

Apprentice Conference and Events Assistant (Operations) - Intermediate (Level 2)

De Vere Cotswold Water Park (Employer)

Hit Training Ltd (Training Provider)

Weekly wage £346.00
40.0 hours per week Days and times to be confirmed
12 months (duration)
8 February 2022(start date)
Hospitality team member (apprenticeship standard)
4 February 2022 (application closing date)
Register interest

Job Description

Working as an Apprentice Conference and Events Assistant, you’ll be part of the C & E department in all areas of Food and Beverage, and part of a team delivering a high quality service to our customers.

Responsibilities

You'll be welcoming all of our conference and business clients in a polite and friendly manner, ensuring that all function rooms are set up to ensure compliance of brand standards. Our Apprentice Conference and Events Assistants complete a Level 2 Hospitality Team Member Apprenticeship qualification, so central to the role is balancing your day to day work with on the job learning.

You will provide great customer service at the best possible cost within Group guidelines and satisfying legal requirements. Through your professional attitude and strong knowledge of our products, you will ensure that you give full cooperation to any customer requiring attention and upsell at every opportunity. You will be on hand to deal with guest queries and complaints and take the appropriate action to achieve total guest satisfaction whilst ensuring that you communicate any problems to senior management.

Benefits:

  • A competitive salary
  • 28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)
  • Hotel based incentive and recognition schemes
  • Access to our Exclusively Yours, Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring
  • Discounted accommodation with competitive colleague rates at our other hotels
  • Long service awards which increase with length of service
  • Excellent training and development opportunities within the hotel, the Company and our online e-learning portal
  • Financial rewards for delivering sensational service
  • Free meals on duty
  • Free uniform provided

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Future Prospects

Celebrating Success.

We appreciate that completing and achieving an apprenticeship qualification takes dedication, hard work and a lot of personal motivation. At De Vere we are passionate about celebrating and sharing success, so when you pass your apprenticeship we think it's only right that all of your hard work is recognised and rewarded. As such, we will celebrate this fantastic achievement with you by offering:

  • A £250 congratulations bonus
  • One extra days paid holiday
  • A place on the apprenticeship "Wall of Fame"
  • A bespoke gift from De Vere
  • A celebration dinner / event with other successful apprentices

Reality Check

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

For more information please visit: https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Ideally you will have had previous experience within a similar type of environment where delivering great customer service was key

Qualities Required

  • To be successful in this role, it is essential that you enjoy working and dealing with the public and being part of a team
  • You should be a confident communicator, able to stay calm under pressure and remain courteous when dealing with difficult situations

Qualifications Required

N/A

Training Provided

Level 2 Hospitality Team Member Apprenticeship

Register interest

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